Patient Service Representative II, Float

Sutter Health•Mountain View, CA

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility. Greets and checks in patients, verifies information, schedules appointments, and updates the Electronic Health Record (EHR). Facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. Builds patient and provider confidence through competent performance and effective communication. Follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while delivering optimal patient care. May perform specific additional tasks and/or orient other staff to the department. Provides coverage at various Sutter locations throughout the South Bay region based on operational needs.

Requirements

High school diploma or equivalent education or experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to meet objectives and deadlines.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to protect patient privacy and PHI.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate intake procedures, including completion of healthcare and insurance forms and collection of payments.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Adhere to organizational and applicable local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety.
Protect each patient’s Protected Health Information (PHI).
Provide coverage at various Sutter locations throughout the South Bay region based on operational needs.
May perform specific additional tasks and/or orient other staff to the department.
Prioritize assignments, meet deadlines, and resolve standard problems using established options.
Build collaborative relationships with peers and other staff to achieve departmental and corporate objectives.