Patient Service Rep I
About The Position
Axia Women’s Health is seeking a Patient Service Representative I for East Norriton Women’s Healthcare in East Norriton, Pennsylvania. The PSR I is a key part of the patient experience and serves as an initial and final point of contact for patients and callers. The role provides courteous customer service while handling front-desk responsibilities, appointment scheduling, patient inquiries, registration, and administrative workflows. The position is scheduled Monday through Friday from 7:30 a.m. to 4:00 p.m., with one evening shift per week until 6:00 p.m. Willingness to provide coverage at satellite locations may be required. Axia Women’s Health is a community-based integrated women’s health network with more than 400 providers across nearly 150 locations in New Jersey, Pennsylvania, Indiana, and Kentucky. Its services include OB/GYN care, breast health, high-risk pregnancy care, urogynecology, behavioral health, and fertility care.
Requirements
- High school diploma or equivalent.
- Excellent written and verbal communication and customer service skills.
- Ability to multitask in a fast-paced environment.
- Compassionate and empathetic approach to patients.
- Strong time-management skills and ability to prioritize tasks and patients.
- Ability to collaborate effectively in a team environment.
- Adaptability to changing priorities and conditions.
- Willingness to work a flexible schedule and provide coverage at satellite locations as needed.
Nice To Haves
- Medical receptionist or patient service representative experience is preferred, but not required.
Responsibilities
- Greet patients and visitors professionally, assist them, and direct them to the appropriate waiting area.
- Notify appropriate personnel to meet and escort patients to exam rooms.
- Route phone calls promptly using direct transfer, paging, voicemail, or redirection as appropriate.
- Retrieve and route messages from the answering service.
- Screen solicitors courteously for relevance to the care center’s needs.
- Register new and existing patients and activate patient files.
- Collect and record copayments as required.
- Verify insurance eligibility and communicate benefit limitations clearly.
- Assist with scheduling appointments and follow-up visits.
- Document patient encounters accurately and in detail.
- Provide additional support to patients and medical staff as needed.
- Collaborate with clinical colleagues, management, and other staff to support efficient practice operations.
- Comply with standard operating procedures and policies, including HIPAA and OSHA requirements.
- Participate in team meetings and contribute to quality improvement initiatives.
- Demonstrate the organization’s mission, vision, and values, maintaining ethical conduct, integrity, and professionalism.
- Help create a positive work environment aligned with organizational goals.
- Perform other duties as assigned.
Benefits
- Choice of multiple medical insurance plans, with benefits beginning the first of the month after starting.
- Additional insurance options, including dental, vision, supplemental life insurance, flexible spending account (FSA), health savings account (HSA), identity theft coverage, long-term care, and pet insurance.
- 401(k) matching.
- Generous paid time off, including additional time off for volunteering.
- Access to Axia providers at little to no cost through Axia’s medical insurance.
- Employer-paid life insurance and short- and long-term disability coverage.
- Free counseling for colleagues and family members, including parents and parents-in-law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
