Patient Service Representative Associate Resource

Corewell Health • Holland, MI

1d • Onsite

About The Position

Provides clerical support to assist in delivering quality health care services. Serves as a concierge for patients and visitors, handles patient registration and check-in/check-out, maintains medical records, and performs a range of clerical and administrative functions. This is a casual, part-time resource-pool position with hours scheduled between 7:00 a.m. and 6:00 p.m., Monday through Friday, with no weekends.

Requirements

• High school diploma or equivalent.

Responsibilities

• Greet and communicate with patients and visitors, including collecting payments and co-payments.
• Answer telephone and switchboard calls; schedule routine patient appointments; order supplies; generate no-show and recall letters; process and sort mail; and produce end-of-day reports.
• Document patient phone calls in the EHR when needed for call routing or resolution.
• Register and check in patients, confirm demographic and insurance information, and assist with kiosk registration.
• Check out patients by scheduling follow-up appointments or confirming future appointments.
• Maintain patient medical records according to standards; upload Right Fax documents into EPIC; and perform basic EMR/EHR scanning.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and matching savings

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED