Patient Support Rep.Insurance Verifier - Rehab Tech - Day/Evening
About The Position
The Patient Service Representative and Insurance Verifier supports rehabilitation services at the Park Center clinic in Glenview, Illinois. The role reviews patient demographics and works with representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications, and support timely reimbursement. The position also handles pre-certification notifications and documentation, researches denials, confirms referral requirements, and assists with therapy scheduling. The employee uses the electronic medical record task-based work queue to meet Rehab Services productivity metrics. The role may also involve assisting therapists with patient care, inventorying linens and supplies, and disinfecting equipment. This is a full-time, 40-hour position with rotating shifts at a clinic open Monday through Friday from 7 a.m. to 7 p.m. Shifts include 7 a.m.–3:30 p.m., 9 a.m.–5:30 p.m., and 10:30 a.m.–7 p.m., with at least two evenings until 7 p.m. Required travel is not specified as necessary.
Requirements
- High school diploma or GED required.
- A valid driver’s license and appropriate auto insurance are required if performing duties at an off-site location.
Nice To Haves
- Associate degree in business or healthcare preferred.
- One to two years of healthcare registration, scheduling, or customer service experience preferred.
- Knowledge of health insurance, medical terminology, and anatomy preferred.
- Strong data entry, keyboarding, and Microsoft Office skills preferred.
- Observation or volunteer experience in a rehabilitation clinical setting preferred.
Responsibilities
- Review and analyze patient demographic information.
- Consult representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications, and support timely reimbursement.
- Submit pre-certification notifications by telephone or electronically and complete documentation required by insurance carriers.
- Research pre-certification denials, including those involving missing authorization, pre-certification, or referral documentation.
- Confirm referral requirements for individual insurance plans and work with referring physician offices to obtain referrals for scheduled services and additional office visits.
- Assist with therapy scheduling.
- Use the electronic medical record task-based work queue to meet established Rehab Services productivity metrics.
- May assist therapists with patient care, inventory linens, supplies, and disinfect equipment.
Benefits
- Premium pay, such as shift, on-call, and holiday pay, for eligible positions.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career pathways to promote professional growth and development.
- Medical, dental, pet, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
