Patient Access Representative + Insurance Verifier - Rehab Services

Endeavor Health•Arlington Heights, IL

4d•$20 - $29•Onsite

About The Position

Under general supervision and according to established policies and procedures, the Patient Access Representative + Insurance Verifier provides outpatient rehabilitation patients with timely and accurate preregistration, registration, order management, charge capture, and medical information system services. The role collects, analyzes, and records demographic, insurance, financial, and clinical data from multiple sources, obtains required information and signatures, screens for third-party eligibility, and enters medical-necessity coding to support accurate payment. The representative interacts with patients and families in a customer-focused manner. This is a full-time, 40-hour-per-week position in Arlington Heights, Illinois, with no required travel. Shifts are eight hours and include one closing shift until 7:15 p.m., one opening shift starting at 6:30 a.m., one evening shift until 6:00 p.m., and rotating Saturdays every six to seven weekends. The role requires flexibility to work weekends and at multiple registration locations. The position requires a high school diploma or GED. An associate degree is preferred. One to two years of registration, scheduling, or customer service experience in a healthcare setting is preferred. Preferred skills include knowledge of health insurance, medical terminology, and anatomy; strong data-entry and keyboarding skills; and knowledge of Microsoft Office. A valid driver’s license is required if selected duties involve an off-site location.

Requirements

High school diploma or GED.
One to two years of registration, scheduling, or customer service experience in a healthcare setting is preferred.
A valid driver’s license is required if selected to perform related duties at an off-site location. If using a personal vehicle, the employee must maintain legally required automobile liability coverage; evidence may be requested.
Basic analytical ability to understand simple instructions and enter information into logs, charts, and records and maintain files.
Interpersonal and verbal communication skills to conduct information-gathering interviews, understand and convey instructions, and interact tactfully and sensitively with patients, physicians, administrators, hospital personnel, and external contacts.
Manual dexterity to operate various office machines.
Ability to work flexible schedules, including weekends and at multiple registration locations.
Ability to walk or stand for an hour or extended periods, lift or carry objects over 20 pounds, push or pull supply carts, gurneys, or wheelchairs, examine images or reports, proofread documents, and use a keyboard to enter, retrieve, or transform data.

Nice To Haves

Associate degree.
One to two years of registration, scheduling, or customer service experience in a healthcare setting.
Knowledge of health insurance, medical terminology, and anatomy.
Strong data-entry and keyboarding skills.
Knowledge of Microsoft Office Suite.

Responsibilities

Perform patient registration functions courteously and professionally according to established policies and procedures.
Greet and register patients.
Collect and analyze the data needed to preregister and register patients; interact with patients, representatives, employers, and others in person and by telephone; review existing information; and enter data and transactions into the hospital computer system while following HIPAA, payer, and other applicable standards.
Use online physician ordering systems to retrieve and interpret physician orders, HMO authorizations, and appointment schedules; enter appropriate codes and contact physician offices for additional clinical information.
Explain, secure, and witness required signatures, and complete Medicare Secondary Payer questionnaires when applicable.
Scan insurance cards, identification, referrals, authorizations, consents, physician orders, HIPAA documents, Medicare Advance Beneficiary Notices, and other paperwork into the document imaging system.
Prepare and distribute forms, documents, reports, labels, medical record forms, Medicare ABNs, and other required materials.
Escort patients to and from treatment areas as needed.
Process paperwork; assemble and disassemble patient charts; prepare charts for Medical Records pickup; and scan medical records according to department guidelines.
Prepare and maintain patient-registration logs and reports.
Use manual processes during scheduled or unscheduled system downtime and organize data to support prompt, accurate recovery.
Reconcile daily cash receipts with cash activity, credit card journal reports, and the computer cash drawer.
Attend mandatory staff meetings, stay informed about policy and procedure updates, incorporate changes into work routines, and communicate questions or problems to the Supervisor or Director.
Respond to or redirect telephone, electronic, and in-person inquiries from patients, representatives, payers, physicians and staff, internal departments, and others; de-escalate difficult situations and maintain confidentiality of patient health information.
Perform related duties such as filing, helping patients use the computerized rehabilitation outcome database, sorting mail, photocopying, replenishing supplies, organizing and cleaning or disinfecting the work area, and preparing for the next day through appointment confirmation, preregistration, and chart preparation.
Assist with training new employees.
Complete special assignments, projects, and other duties as assigned under the supervision of the Supervisor, Manager, or Director.
Maintain flexible work schedules, including weekends and work at multiple registration locations.