Patient Service Rep. and Insurance Verifier - Rehab - Day/Evening
About The Position
The Patient Service Representative and Insurance Verifier for Outpatient Rehab Services reviews and analyzes demographic, insurance and financial, and clinical information collected during patient intake and registration to support timely payment of patient accounts. The role performs pre-certification notifications by phone or electronically and gathers and completes documentation required by insurance carriers. It also researches pre-certification denials, confirms referral requirements, and coordinates with referring physician offices to obtain referrals for scheduled services and additional visits. The representative works from a task-based queue and maintains productivity levels established by Rehab Services to meet business needs, which may vary in volume. This is a full-time, 40-hour position in Skokie, Illinois. Hours rotate among shifts such as 7:00 a.m.–3:30 p.m., 10:30 a.m.–7:00 p.m., and 9:00 a.m.–5:30 p.m.; the employee works at least two evenings until 7:00 p.m.
Requirements
- High school diploma or GED.
- A valid driver’s license and appropriate auto insurance if performing duties at an off-site location.
Nice To Haves
- Associate degree in business or healthcare.
- 1–2 years of healthcare registration, scheduling, or customer service experience.
- Knowledge of health insurance, medical terminology, and anatomy.
- Strong data entry, keyboarding, and Microsoft Office skills.
Responsibilities
- Review and analyze patient demographic, insurance/financial, and clinical information from intake and registration to expedite payment on accounts.
- Submit pre-certification notifications by telephone or electronically and prepare documentation required by insurance carriers.
- Research pre-certification denials, including those involving missing authorization, patient pre-certification, or referral documentation.
- Confirm referral requirements for individual insurance plans and work with referring physician offices to obtain referrals for scheduled services and additional office visits.
- Work efficiently from a task-based work queue and maintain productivity levels set by Rehab Services to meet business needs.
Benefits
- Premium pay, such as shift, on-call, and holiday pay, for eligible positions.
- Incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career Pathways to promote professional growth and development.
- Medical, dental, pet, and vision options.
- Tuition reimbursement.
- Free parking.
- Wellness Program Savings Plan.
- Health Savings Account options.
- Retirement options with company match.
- Paid time off and holiday pay.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
