Patient Service Rep - Moore

Mercy • Moore, OK

10d

About The Position

The Patient Service Representative (PSR) is the first point of contact for patients and visitors at Mercy Clinic Primary Care in Moore. The PSR supports a positive, seamless patient experience by managing front desk operations and workflows. This is a full-time, 40-hour-per-week position scheduled Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• High school diploma or equivalent required.

Nice To Haves

• One year of applicable medical office experience preferred.

Responsibilities

• Greet patients and verify their identity promptly, courteously, and professionally.
• Perform general clerical duties, including answering phones, creating Epic charts, and processing mail as appropriate.
• Perform scanning, manage RightFax, and make copies.
• Complete patient check-in and check-out and schedule appointments.
• Demonstrate appropriate knowledge of and perform general maintenance on clinic equipment.
• Review departmental communications promptly, participate in meetings, and suggest work improvements.
• Support and implement changes in EPIC or workflows.
• Maintain a safe and clean reception area and waiting room in accordance with Infection Control Guidelines.
• Maintain EHR and chart accuracy.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32 or more hours per pay period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED