Patient Food Service Rep

INTEGRIS Health•OK, OK

3d•Onsite

About The Position

The Patient Food Service Representative is responsible for clerically processing diet and nourishment orders, diet instructions, consults, and menu distribution and pickup, as well as assisting patients with menu selections. The position follows applicable National Patient Safety Goals and supports patient privacy, safety, and dignity by maintaining confidentiality and following safety and sanitation standards. The representative uses software to update patient menus and preferences, tally menu items for production areas, and process diet orders in a timely manner. Duties also include answering telephones, transcribing messages, processing information, maintaining general knowledge of therapeutic diets, and providing excellent customer service. Depending on assignment, the representative may deliver patient trays, ensuring accuracy, temperature, presentation, timeliness, and patient safety. The position is responsible for patient satisfaction on assigned floors during the shift and requires the ability to work under stress when speed is important. Additional or varied physical demands and respiratory fit-test requirements may apply.

Requirements

Demonstrated written and verbal interpersonal and communication skills.
Strong organizational skills, accuracy, and attention to detail.
Working knowledge of web-based software and ability to adapt to software changes.
Typing speed of 20 words per minute.
Ability to communicate effectively in English.

Nice To Haves

Previous customer service and/or call center experience is helpful.
Six months of experience in hospital food service, as a diet clerk, or in a related field is preferred.
Education toward a four-year degree or an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program, may be substituted for experience.

Responsibilities

Use software to update and modify patient menus before meals, update meal preferences, tally menu items for production areas, and process computer diet-order requests in a timely manner.
Answer telephones, transcribe messages, and process information upon receipt.
Maintain general knowledge of therapeutic diets to process meal orders accurately.
Maintain patient privacy, safety, and dignity by observing confidentiality and following safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward patients, hospital staff, and visitors.
Work under stress in situations where work speed is important.
Assist patients with menu selections according to their diet orders, as needed.
If assigned tray delivery, focus on tray presentation, meal accuracy and temperature, and timely delivery.
Be responsible for patient satisfaction during the shift on assigned floors.
If delivering trays, ensure patient safety and deliver the correct tray to the correct patient using two patient identifiers.
Report to the assigned leader.