Patient Food Service Rep

INTEGRIS Health•Oklahoma City, OK

1d•Onsite

About The Position

INTEGRIS Health is hiring a full-time Patient Food Service Representative at INTEGRIS Health Baptist Medical Center in Oklahoma City, Oklahoma. The role supports the health system’s mission by handling clerical food-service processing and helping patients with meal selections. The representative processes diet and nourishment orders, diet instructions, consults, and menu distribution and pickup, while following applicable National Patient Safety Goals. The representative uses software to update patient menus and preferences, tally menu items for production, and process diet-order requests. The role also includes answering telephones, transcribing messages, maintaining general knowledge of therapeutic diets, and providing courteous service to patients, hospital staff, and visitors. Depending on assignment, the representative may help patients choose meals and deliver trays, ensuring accuracy, proper presentation and temperature, timely delivery, patient satisfaction, and patient safety. The position requires protecting patient privacy and dignity, following safety and sanitation standards, and working effectively under stress. Physical demands or respiratory fit-test requirements may vary; hazards are minimal when standard precautions are used.

Requirements

Demonstrated written and verbal interpersonal and communication skills.
Strong organization skills, accuracy, and attention to detail.
Working knowledge of web-based software and ability to adapt to software changes.
Typing speed of 20 words per minute.
Ability to communicate effectively in English.

Nice To Haves

Previous customer service and/or call center experience is helpful.
Six months of experience in hospital food service, as a diet clerk, or in a related field is preferred.
Education toward a four-year degree or an associate degree in Nutrition/Dietetics, or completion of a Certified Dietary Manager program, may be substituted for experience.

Responsibilities

Process diet orders, nourishment orders, diet instructions, consults, and menu distribution and pickup.
Use software to update and modify patient menus before meals, update meal preferences, tally menu items for production areas, and process computer diet-order requests promptly.
Answer telephones, transcribe messages, and process information upon receipt.
Maintain general knowledge of therapeutic diets to ensure meal orders are processed accurately.
Protect patient privacy, safety, and dignity by observing confidentiality and following safety and sanitation standards.
Provide excellent customer service and maintain a positive attitude toward patients, hospital staff, and visitors.
Work under stress when speed affects job performance.
Assist patients with menu selections according to their diet orders, as needed.
Deliver trays as assigned, focusing on presentation, accuracy, temperature, and timely delivery.
Maintain patient satisfaction during the shift for assigned floors.
Ensure patient safety during tray delivery and deliver the correct tray to the correct patient using two patient identifiers.
Adhere to applicable National Patient Safety Goals.
Report to the assigned leader.