Patient Service Rep

Baystate Health • Belchertown, MA

1d • Onsite

About The Position

Baystate Health is seeking a Patient Service Representative to join its Adult Medicine team in Belchertown, Massachusetts. The position supports patient care by completing essential administrative tasks in collaboration with a multidisciplinary care team. The representative interfaces with patients and families and provides customer service while supporting patient reception, registration, and demographic and insurance verification. The role is part of a career ladder; the organization determines the appropriate level. PSR IV is for internal career ladder candidates.

The role is full-time, 40 hours per week, Monday through Friday, 7:45 a.m. to 4:15 p.m., with no weekends or holidays. The position is based at 95 Sargent Street in Belchertown, Massachusetts.

Baystate Health is an integrated healthcare system serving western Massachusetts. Its medical group includes nearly 1,000 physicians and advanced practitioners across more than 60 locations.

Requirements

• High school diploma, GED, or HiSET required.
• Strong customer service skills for interacting with patients, families, and the multidisciplinary team.

Nice To Haves

• For PSR I or II, 6–18 months of experience is preferred.
• For PSR III, 3 years of experience is preferred.

Responsibilities

• Greet patients and manage the patient experience.
• Gather and verify patient demographics and check for required referrals or pre-authorizations.
• Request proof of insurance and verify coverage using automated systems.
• Request, accept, and document co-payments or outstanding account balances.
• Schedule new and follow-up appointments according to practice guidelines.
• At checkout, review patient information, schedule future visits, and provide referrals.
• Answer and route calls and manage or resolve administrative inbox messages.
• Print orders, letters, or short-form medical records in compliance with HIPAA.
• Prepare documents for scanning and route incoming mail and faxes.

Benefits

• Medical, dental, and vision coverage, including local Health New England plans, depending on eligibility.
• Tuition assistance, CEUs, and professional development opportunities.
• Clinical advancement, leadership development, and internal career opportunities.
• Career options across Baystate Health hospitals, practices, and services throughout western Massachusetts.
• Retirement savings and employer match.
• Generous paid time off for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED