Patient Service Coordinator - Physical Medicine
About The Position
Hartford HealthCare Medical Group is seeking a Patient Service Coordinator to join their team. This role is responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers, ensuring efficient office operations, and scheduling appointments. The Patient Service Coordinator will also manage incoming correspondence, deliver exceptional customer service, register patients, and utilize various technologies like Epic and patient portals to manage scheduling and patient records. This position involves handling high call volumes and coordinating with clinical operations.
Requirements
- Must travel between Manchester and Glastonbury.
- High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
- 1 Year customer service experience in a fast-paced medical office
- Epic experience preferred.
Nice To Haves
- Epic experience preferred.
Responsibilities
- Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts.
- Creates a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.
- Schedules appointments which will provide timely, accurate, friendly, and clinically appropriate patient access.
- Responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
- Delivers exceptional customer service with the HHC brand experience.
- Welcomes patients in person or on the telephone and takes detailed messages as needed.
- Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
- Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
- Manages high call volumes.
- Follows Standard Work to ensure efficient patient experience.
- Corresponds with clinical operations and/or providers as necessary.
- Transfers calls as appropriate to clinical team members, including complaints and escalations.
- Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
Benefits
- competitive benefits program designed to ensure work/life balance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
