Patient Service Coordinator - Vernon Village - Full-Time

Mercy Cedar Rapids•Dunwoody, GA

About The Position

The Patient Service Coordinator supports Mercy's philosophy of patient-centered care by providing excellent customer service to patients and clerical support to a MercyCare provider. This full-time role is scheduled for 40 hours per week on the day shift. The coordinator handles telephone calls and messages, schedules patient visits and provider-ordered tests and procedures, manages incoming mail and correspondence, and scans documents into patient records. The role also registers patients in Epic, verifies demographic and insurance information, collects payments, balances charges and the cash drawer, and handles routine billing questions. Additional duties include responding to medical-record requests, following HIPAA requirements when discussing records, and complying with Mercy safety guidelines.

Requirements

Word-processing and computer knowledge.
Effective communication skills.

Nice To Haves

Medical terminology and coding background.
One year of experience in a medical office environment.
Two years of customer service experience.
High school diploma or equivalent.

Responsibilities

Answer and route telephone calls promptly and professionally, and convey messages accurately.
Schedule, cancel, reschedule, and confirm patient office visits according to office procedures.
Retrieve and distribute messages from answering services, answering machines, and fax machines, including RightFax.
Open, date, and distribute incoming mail and respond to routine correspondence.
Collect deductibles, co-insurance, co-pays, and balances at the time of service using EPIC and Virtual Merchant, in accordance with organizational targets.
Balance charges and payments against daily reports, make corrections as needed, and void payments or notify reconciliation staff and the manager when appropriate.
Maintain and accurately balance the cash drawer daily.
Schedule provider-ordered tests and procedures and complete associated paperwork, including for lab and X-ray services.
Scan test results, physician referral reports, correspondence, and other information into the patient record, linking referral reports to the original order as needed.
Enter charges and payments made at the time of service promptly and accurately according to defined policies.
Handle routine billing questions and forward questions requiring research to the financial counselor.
Respond to medical-record requests promptly, including requesting information from the Health Information Management department.
Register patients in Epic, collect accurate demographic information, complete the checklist, and do not bypass stops.
Collect and correctly file insurance information; ask MSPQ, scan insurance cards and IDs, and use RTE and external websites to verify information.
Collect workers' compensation billing information and protocol information, using the protocol form portal when needed.
Discuss Care Everywhere and medical-record transfers with patients and obtain appropriate consent in accordance with HIPAA.
Follow Mercy safety guidelines, perform job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.