Patient Service Coordinator - Neurology

ProMedica • Toledo, OH

3d

About The Position

The Patient Service Coordinator is the first team member a patient interacts with at a physician practice and creates a positive, inviting tone. The role greets and registers patients, answers phone calls, takes messages, schedules and reschedules appointments, and maintains the provider’s schedule. The coordinator also assists clinical staff with outgoing calls to patients, pharmacies, or other providers as needed. The listed accountabilities describe the general nature and level of work and are not exhaustive.

Requirements

• High school diploma or equivalent.
• One year of experience in a customer service or clerical setting.

Nice To Haves

• Associate degree.
• Working knowledge of medical terminology, third-party billing, and referral procedures.
• Experience with EPIC EMS.
• Three years of experience in a clerical or office function.
• One year of experience in a medical office setting.

Responsibilities

• Greet and register patients.
• Answer phone calls and take messages.
• Schedule and reschedule patient appointments.
• Maintain the provider’s schedule.
• Assist clinical staff with outgoing calls to patients, pharmacies, or other providers as needed.

Benefits

• Flexible benefits, including compensation and programs to support employees’ families, finances, and personal well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED