Client Patient Coordinator, Neurology

Ethos Veterinary Health • Austin, TX

3d • $20 - $25 • Onsite

About The Position

Client Patient Coordinators play a vital role in ensuring seamless, high-quality care for patients throughout their referral journey. They serve as a key liaison between clients, referring veterinarians, and internal medical teams, helping to coordinate care with empathy, efficiency, and accuracy.

Requirements

• High School Diploma or equivalent
• At least 2 years of experience in a customer service role is required.
• Fluent English skills (speaking & reading) are required for the role

Nice To Haves

• At least 2 years of experience in a veterinary role, dedicated to providing outstanding client service and excellent patient care within an emergency or specialty hospital are preferred.
• Culture builders—team players eager to promote trust, collaboration, and a positive work environment.
• Adaptability—individuals willing to go the extra mile to ensure the best patient and client experience.
• fluency in multiple languages a plus

Responsibilities

• Manage and coordinate daily appointment schedules for doctors, ensuring efficient use of time and smooth workflow
• Answer and return client phone calls promptly, addressing questions, concerns, and follow-up needs with professionalism and compassion
• Monitor and respond to client emails; confirm upcoming appointments and provide necessary instructions
• Provide outstanding client service while supporting a “Fear Free” environment for patients and their owners
• Maintain clear, organized communication with clients, referring veterinarians, and internal medical teams
• Assist practitioners by handling administrative tasks, allowing doctors to focus on medical care
• Support patient care by preparing medical records, confirming referral documentation, and ensuring all required information is available ahead of appointments
• Demonstrate strong multitasking and time management skills in a fast-paced clinical setting
• Approach all tasks with a positive, solution-oriented attitude, going the extra mile to support clients and the care team
• Collaborate closely with specialists and support staff to improve workflow and patient outcomes
• Uphold confidentiality, professionalism, and attention to detail in all aspects of the role

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED