Client Coordinator

POPPIN JAY INC DBA BLUE CHIP•Northbrook, IL

2d•$40,000 - $45,000•Hybrid

About The Position

The Client Coordinator may report to the Supervisor Client Leadership (SupCL). In this role they will work to become a key internal and client team member, with shared responsibility for one or several different client teams/partnerships. The person in this position will learn the people, processes, disciplines, methodologies, and various project lifecycles within the agency, and how to support and participate in those efforts. Critical areas of focus: efficiency, profitability for all projects as well as strengthening Team & Client relationships.

Requirements

Bachelor’s Degree from an accredited four-year college or university preferred
0-3 years of experience in marketing, advertising, or related field preferred; internship or other relevant experience may also be considered
Related internships and/or job experience preferred
Agency experience in marketing, advertising and related fields preferred

Responsibilities

Manage details of large Integrated Campaigns/projects, or smaller more tactical assignments
Take direction from Client Leaders/Senior Client Leaders to build out the Campaign/Projects and estimates in the project management system
Set and Schedule internal/external project-specific meetings
Maintain system integrity and archive project milestone history as deemed necessary
Responsible for maintaining project leadership system integrity and reporting
Keep Client Leaders and Senior Client Leaders aware of issues relating to each assignment and the deployment of the process, raising concerns, and identifying solutions when needed
Assist/support Client Leaders and/or Senior Client Leaders, in communicating project status, reviews and other meetings
Assist/support Client Leaders and/or Senior Client Leaders in development of Project Management tools, systems, and resources (WMJ, templates, trackers, etc.)
Develop understanding of, and support, the Creative development process while ensuring quality control throughout.
Responsible for helping to develop elements of project specific work by collaborating with cross-functional team
Assist/support Client Leaders and/or Senior Client Leaders with the Print Production process and execution
Learns, understands, and supports the digital/web production process and execution (website, display, search, social, promotional, emails, etc.)
Learns, understands, and supports managing deadlines, deliverables, and timing throughout the project lifecycle (plan, develop, produce, test, etc.)
Responsible for creating clear, error-free meeting reports
Keep server files organized and current
Responsible for scheduling project status, reviews, and other meetings
Alert Client Leader/Senior Client Leaders if client or agency actions/requests stray beyond scope of work, and help engage in contingency planning to recommend solutions
Demonstrate engagement while learning and understanding the finance process and P&L management
Supports the team in administration of vendor financial management
If project has a third-party cost, manage the invoice/PO process; ensure the invoices are within budget and properly coded.
Demonstrates engagement and learning to grow and understand marketing communications disciplines with ability to articulate benefits of each to clients
Assigned to a primary team by the VP/Director, based on availability and expertise/capability, responsibilities may go beyond a single specific client or client team
Begin developing relationships with clients, gaining understanding of professional/personal motivations and influence
Supports the CL and other leaders in proactive management communication including agendas, client status reports and conference reports and follow up communications, on a timely basis
Act as key agency communication hub with internal team(s) and external client communication driving for full clarity as needed during the five (5) basic phases of the Project life cycle: Planning, Initiation, Development, review and approval, Activation & Execution, Financial Reconciliation, and audit
Demonstrate engagement and learning to grow and understand the client's business and marketing challenges at the brand, category, and industry levels
Support the client leadership team in developing presentation materials as requested
Demonstrate engagement and learning to articulate agency storylines