Client Coordinator

POPPIN JAY DBA BLUE CHIP•Northbrook, IL

1d•Hybrid

About The Position

The Client Coordinator will become a key internal and client team member, with shared responsibility for one or several different client teams/partnerships. This role involves learning the people, processes, disciplines, methodologies, and various project lifecycles within the agency, and how to support and participate in those efforts. Critical areas of focus include efficiency, profitability for all projects, and strengthening Team & Client relationships.

Requirements

Bachelor’s Degree from an accredited four-year college or university preferred.
0-3 years of experience in marketing, advertising, or related field preferred; internship or other relevant experience may also be considered.
Related internships and/or job experience preferred.
Agency experience in marketing, advertising and related fields preferred.

Responsibilities

Manage details of large Integrated Campaigns/projects, or smaller more tactical assignments.
Take direction from Client Leaders/Senior Client Leaders to build out Campaign/Projects and estimates in the project management system.
Set and Schedule internal/external project-specific meetings.
Maintain system integrity and archive project milestone history.
Maintain project leadership system integrity and reporting.
Keep Client Leaders and Senior Client Leaders aware of issues relating to each assignment and the deployment of the process, raising concerns, and identifying solutions.
Assist/support Client Leaders and/or Senior Client Leaders in communicating project status, reviews, and other meetings.
Assist/support Client Leaders and/or Senior Client Leaders in the development of Project Management tools, systems, and resources (WMJ, templates, trackers, etc.).
Develop understanding of, and support, the Creative development process while ensuring quality control.
Collaborate with cross-functional teams to develop elements of project-specific work.
Assist/support Client Leaders and/or Senior Client Leaders with the Print Production process and execution.
Learn, understand, and support the digital/web production process and execution (website, display, search, social, promotional, emails, etc.).
Learn, understand, and support managing deadlines, deliverables, and timing throughout the project lifecycle (plan, develop, produce, test, etc.).
Create clear, error-free meeting reports.
Keep server files organized and current.
Schedule project status, reviews, and other meetings.
Alert Client Leader/Senior Client Leaders if client or agency actions/requests stray beyond scope of work, and help engage in contingency planning to recommend solutions.
Demonstrate engagement while learning and understanding the finance process and P&L management.
Support the team in administration of vendor financial management.
Manage the invoice/PO process for third-party costs; ensure invoices are within budget and properly coded.
Demonstrate engagement and learning to grow and understand marketing communications disciplines with the ability to articulate benefits of each to clients.
Be assigned to a primary team by the VP/Director, based on availability and expertise/capability; responsibilities may go beyond a single specific client or client team.
Begin developing relationships with clients, gaining understanding of professional/personal motivations and influence.
Support the CL and other leaders in proactive management communication including agendas, client status reports, conference reports, and follow-up communications on a timely basis.
Act as key agency communication hub with internal team(s) and external client communication, driving for full clarity as needed during the five (5) basic phases of the Project life cycle: Planning, Initiation, Development, review and approval, Activation & Execution, Financial Reconciliation, and audit.
Demonstrate engagement and learning to grow and understand the client's business and marketing challenges at the brand, category, and industry levels.
Support the client leadership team in developing presentation materials as requested.
Demonstrate engagement and learning to articulate agency storylines.