Patient Registrar (Neurology)

WVU Medicine

3d•Onsite

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. Obtains and enters demographic, billing, and insurance information; supports patient understanding of insurance, payments, and hospital procedures; processes registration paperwork and signatures; and collects and records payments. The role may also involve obtaining authorizations, conducting screenings and medical necessity checks, scheduling appointments, and validating orders against scheduled services. The position operates in a high-volume, fast-paced environment with frequent interactions with patients, medical staff, and support staff, and exposure to communicable disease. The employee must be able to perform the listed physical activities, use business equipment and applicable software, follow hospital procedures, and communicate effectively.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and retrieve considerable information or consult written sources and appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.
Ability to meet the physical demands of the role, including frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; visual acuity within the normal range; manual dexterity to operate keyboards, fax machines, telephones, and other business equipment; sitting or standing for extended periods; and reading and comprehension ability.

Responsibilities

Obtain demographic, billing, and insurance information from patients or their representatives; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
May obtain pre-certifications and authorizations for managed care.
Prepare registration paperwork, including consent forms and privacy notices, and obtain required signatures, including electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, copayments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer as needed, and follow up on accounts flagged by the system.
May initiate screenings, obtain coverage information, and complete related paperwork.
Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.