Patient Service Center Representative

Tenet Healthcare Corporation•El Paso, TX

3h•Onsite

About The Position

The Patient Service Center Representative II creates a positive patient experience by efficiently handling financial clearance and scheduling operations. The role follows department policies and procedures for eligibility and benefit verification, pre-authorization, payment options, financial counseling, and other financial-clearance tasks, in addition to full scheduling duties. Depending on assignment, the representative may focus on complex pre-registration and is expected to develop a thorough understanding of assigned functions. The representative handles scheduling and registration with patients during the same call, provides appointment and preparation information, verifies patient and insurance information, and collects payments or performs collection efforts. When assigned to order management, the representative verifies that orders are complete and match scheduled procedures, and indexes and exports physician orders to the correct account. Complex pre-registration assignments include collecting and verifying patient and financial information, determining financial responsibility, obtaining pre-payment, creating complete pre-registration accounts for inpatient or surgical admissions, and completing pre-certification requirements. The position is based at The Hospitals of Providence Memorial Campus and requires Spanish. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. The work may take place in an office or hospital environment. Approximately 0% travel may be required. Candidates, as applicable and as permitted by law, must obtain and provide confirmation of required vaccinations and screenings before starting employment.

Requirements

High school diploma or GED.
Spanish required.
Ability to work in a production-driven call-center environment.
Familiarity with dual computer monitors; use of dual monitors may be required.
Basic typing ability.
Working knowledge of a Windows-based computer environment.
Ability to multitask across financial-clearance and scheduling systems simultaneously.
Extensive multitasking ability.
Strong written and verbal communication skills.
Ability to work in a sitting position, use a computer, and answer a telephone.
Ability to travel.

Nice To Haves

Two or more years of college; two years in a professional, customer-service-driven environment may substitute for two years of college.
Completion of a related medical certification program.
Telephone or call-center experience.
Pre-registration and/or scheduling experience.
Two to three years of customer service experience.

Responsibilities

Schedule patients in a timely manner and provide appointment-related information, such as preparation instructions, directions, and order management details.
Complete scheduling and registration functions with the patient during one call.
Verify patient demographic and insurance information and secure payment of financial liability or perform collection efforts.
When assigned to order management, verify that orders are complete and match the scheduled procedure, and index and export physicians’ orders to the correct account number.
When assigned to complex pre-registration, collect and verify patient demographic and financial data, determine financial responsibility, and secure pre-payment or perform collection efforts.
Create complete pre-registration accounts for upcoming inpatient or surgical admissions.
Complete pre-certification requirements by obtaining authorization from the insurer and/or healthcare facility.
Perform other duties as assigned based on departmental needs.