Patient Service Associate

Albany Medical Center • Albany, NY

4d • $46,215 - $60,080 • Onsite

About The Position

The Patient Service Associate is responsible for the registration and scheduling process for complex patients. This role involves updating the system with registration, scheduling, and insurance information, preparing patient disability and out-of-work/school paperwork, and discussing financial obligations and regulatory forms with patients. The associate will work in multiple systems during patient-facing interactions and telephone calls to ensure accurate registration and support clinical workflow. This position also requires understanding and supporting the practice and hospital's strategic plan, policies, procedures, and initiatives, while representing Albany Medical Center and exemplifying its guiding principles. A key aspect of this role is championing an optimal patient experience and promoting patient and employee safety.

Requirements

• High School Diploma/G.E.D.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgement and ability to problem solve; escalate issues as needed.
• Strong teamwork skills and work ethic.
• Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
• Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
• Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Nice To Haves

• 2-3 years office experience or one year of related experience in a medical practice
• Experience using an electronic health record and Microsoft Office

Responsibilities

• Register patients, update insurance information, and schedule visits.
• Coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Provide proper consents for patients who are wards of the state and work with facilities to obtain proper consents from patient proxies.
• Adhere to payer requirements for referrals and authorization within the scope of the assigned specialty.
• Schedule follow-up appointments, referrals, and prior authorizations.
• Communicate professionally and timely with providers, patients, clinical care teams, and insurance companies.
• Answer incoming phone calls and direct them appropriately.
• Convey a professional image by adhering to the established dress code.
• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling and insurance information.
• Prepares patient disability and out of work / school paperwork.
• Responsible for discussing financial obligation and explaining regulatory forms, as well as answering any questions.
• Works in multiple systems during patient facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understands the practice and hospital strategic plan.
• Supports plans, policy and procedures, and initiatives within scope of their departments expectations and role.
• Represents AMC and supports the ideals and principles of their department, the Practice, the Hospital and the Center.
• Exemplify Albany Med CARES guiding principles.
• Is a champion to ensure an optimal patient experience.
• Understands and promotes patient and employee safety as our top priority.
• Promotes a safe environment and promptly reports issues.
• Understands patient safety goals.

Benefits

• Excellent health care coverage with no copay at Albany Medical Center providers
• A wide array of services and programs to support emotional, physical, and mental wellbeing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED