Patient Service Associate

SPINE TEAM TEXAS MANAGEMENT COMPANY • Southlake, TX

12d • Onsite

About The Position

The Spine Team Texas Patient Service Associate is responsible for providing customer assistance and checking in all patients upon their arrival and then checking them out when exiting the facility. The highest quality of customer service is essential for this position. The Patient Service Associate is responsible for providing appropriate patient documentation forms (demographics, financial, insurance, etc…) and information while complying with all confidentiality and HIPAA regulations. The position requires the ability to process charges and payments. Cross-training required to provide coverage needs at either location and/or at ASC Reception. This position requires the full understanding and active participation in fulfilling the mission of Spine Team Texas.

Requirements

• High School graduate or equivalent.
• Excellent written and oral communication skills.
• Excellent time management.
• Excellent organizational ability.
• Possess the ability to plan and execute work projects.
• Possess the ability to work productively, either independently or with other individuals.
• Proficient in communicating in the English language both written and verbally.
• Ability to add/subtract/total charges and payments accurately.
• Attention to detail.
• Computer skills and data entry.

Responsibilities

• Check in and check out all patients while maintaining and following all HIPAA regulations and standards, and adhering to appropriate procedures and policies concerning necessary documentation and chart preparation.
• Ensure appropriate customer service, assisting patients in the lobby with various needs.
• Provide accurate and appropriate information to authorized individuals in a timely and efficient manner.
• Process charges and payments on a daily basis and adhere to the turnaround standard.
• Other duties and responsibilities may be required by the Spine Team Texas Patient Financial Service Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED