Patient Service Associate-1
About The Position
Under the Office of Patient Advocate, the Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and assist patients helping them navigate through the site and promote commitment to excellence. They will consistently maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
Requirements
- Demonstrate exceptional customer service skills
- Professionalism in all interactions
- Ability to multi-task
- Maintain confidentiality in all interactions
- Demonstrate efforts to maintain and improve job specific competencies
- Complete a background check
Responsibilities
- Provides warm welcoming to patients.
- Provide exceptional customer service to all patients, visitors and callers.
- Oversee the safe, efficient, and comfortable atmosphere of the reception area.
- Greet patients and other visitors and assist them as appropriate.
- Provides assistance to patients and visitors by obtaining wheelchairs, or other services as needed.
- Escorts or transports patients who need help to their destination within the health center.
- Contacts Security, Environmental Services, or Facilities Management, for assistance when necessary.
- Supports patient experience efforts at the health center.
- Interprets hospital policy, practices and procedures relating to patient care.
- Works closely with the Office of Patient Advocate.
- Supports patient experience efforts at the health center, including but not limited to shadowing a variety of positions in different departments, monitoring calls for quality assurance and supporting Patient Experience leadership in various projects.
- Maintain excellent punctuality and attendance.
- Adheres to all EBNHC and departmental policies and procedures.
Benefits
- Medical & Dental Coverage
- Life and Disability Insurance
- Privileges at Boston Medical Center for Providers
- 401(K) Retirement Plan
- Educational Assistance
- Flexible Spending & Transportation Accounts
- Paid Holidays, Vacations, Sick and Personal Time
- A Generous Staff Development Benefit
- Excellent Malpractice Coverage
- A Designated Medical Staff Office for Physician Support
- Free Parking
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
