Patient Service Associate - Ortho
About The Position
The Patient Service Associate - Ortho will be responsible for answering incoming telephone calls from patients, physicians, and other departments, handling each appropriately in accordance with NorthShore telephone customer service standards and practice protocols, including documenting in Epic telephone encounters. This role will utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols. Additionally, the associate will obtain prior authorization for procedures, review provider templates, and provide other administrative support under the direction of the Physicians and Practice Manager. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.
Requirements
- High school diploma or equivalent work experience
- 1 year experience in an administrative/customer service position
Nice To Haves
- EPIC knowledge and experience highly preferred.
Responsibilities
- Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
- Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
- Obtain prior authorization for procedures
- Review provider templates
- Provide other administrative support under the direction of the Physicians and Practice Manager
Benefits
- Premium pay for eligible employees
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program
- Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
