Patient Service Associate - Ortho

Nevada System of Higher Education•Arlington Heights, IL

2d•$18 - $27•Hybrid

About The Position

The Patient Service Associate - Ortho will be responsible for answering all incoming telephone calls from patients, physicians, and other departments, handling each appropriately in accordance with NorthShore telephone customer service standards and practice protocols, including documenting in Epic telephone encounters. This role will utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols. Additionally, the associate will obtain prior authorization for procedures, review provider templates, and provide other administrative support under the direction of the Physicians and Practice Manager.

Requirements

High school diploma or equivalent work experience
1 year experience in an administrative/customer service position

Nice To Haves

EPIC knowledge and experience highly preferred.

Responsibilities

Answer all incoming telephone calls from patients, physicians, and other departments and handle each as appropriate in accordance with NorthShore telephone customer service standards and practice protocols including documenting in Epic telephone encounters
Utilize Epic to schedule and register all new, established, and post-procedure patients in accordance with patient and physician preferences, physician availability, and practice protocols
Obtain prior authorization for procedures
Review provider templates
Provide other administrative support under the direction of the Physicians and Practice Manager