Patient Service Representative, Ortho

Mass General Brigham•Peabody, MA

2d•Onsite

About The Position

Mass General Brigham is seeking a customer-focused and detail-oriented Practice Assistant to join our team at our Peabody location. In this role, you will serve as a key member of the care team, supporting both administrative and clinical operations to ensure a positive patient experience and efficient practice workflow. The ideal candidate is organized, compassionate, and thrives in a fast-paced healthcare environment while delivering outstanding service to patients, providers, and colleagues. Under general supervision, the Practice Assistant performs a variety of administrative and clinical support functions to promote smooth and efficient practice operations. Responsibilities include patient scheduling, registration, check-in/check-out activities, and routine clerical duties. Actual responsibilities may vary based on departmental needs.

Requirements

High School Diploma or Equivalent required
Office experience 2-3 years required

Nice To Haves

Certified Medical Administrative Assistant [CMAA] preferred
EPIC Experience
Healthcare Admin Experience
Customer Service Experience

Responsibilities

Welcome and assist patients, visitors, and families in a professional and compassionate manner.
Schedule patient appointments and maintain accurate appointment records.
Perform patient check-in and check-out functions, ensuring all demographic and insurance information is current.
Answer and manage incoming telephone calls, respond to routine inquiries, and route messages appropriately.
Handle and screen messages related to prescription refills, prior authorizations, provider questions, and test results.
Process patient billing forms, collect co-payments as needed, and support registration and billing activities.
Scan and upload documentation into the electronic medical record.
Obtain outside medical records and laboratory results as necessary.
Open, distribute, and manage incoming mail, faxes, and other correspondence.
Prepare and type forms, schedules, memos, and other routine documents.
Maintain organized patient records and appointment schedules.
Serve as a departmental "Super User" for scheduling, registration, and billing systems, providing guidance and training to team members.
Perform more advanced administrative functions, including surgical scheduling and provider schedule management, as needed.