Patient Services Representative - Ortho Clinic

Jackson County Memorial Hospital Authority•Altus, OK

1d•Onsite

About The Position

The Patient Services Representative is expected to work with minimal supervision and is responsible for the prompt, courteous, and accurate registration of Clinic patients. This role involves greeting patients, accurately submitting patient information and insurance details into the computer system, scanning documents into the EMR, and understanding patient insurance information. The representative will also handle Medicare questionnaires, obtain patient signatures, manage work pursuit lists to schedule necessary appointments, verify insurance eligibility, answer phones courteously, and perform other duties as assigned by management while ensuring patient confidentiality.

Requirements

Punctuality
Attendance
Works well with fellow workers.
Works well with Supervisors.
Attends annual mandatory hospital in-service programs.
High School Diploma or GED required.
Typing speed of 30-40 wpm required.
Must be able to pass the “Clerical Ability Test” with 80% or better as given by the Human Resources Department.
One to two years’ previous experience in the commercial health care environment required.
Previous work history that demonstrates steady attendance and punctuality is required.
Near visual & hearing acuity required to perform essential duties of position.

Nice To Haves

Clinic experience preferred.

Responsibilities

Greet each patient entering the clinic in a friendly manner.
Accurate submission of all patient information to the computer system including all insurance and demographics.
Scan documents into EMR, when necessary.
Input patient insurance knowledge with accuracy.
Properly request and enter patient information on the Medicare Questionnaire.
Obtain patient’s signatures on appropriate forms and scan forms into EMR system.
Work pursuit lists, calling patients for scheduling of labs, mammograms, etc.
Verify insurance eligibility day prior to appointment and upon check-in utilizing Emdeon.
Answer phone courteously and attempt to satisfy caller’s request.
Properly protect and preserve patient confidentiality.
Answer telephone, filter calls, take messages and distribute them.
Schedule appointments, and inform provider of emergencies.
Run inquiries on patients for lab/x-ray technician.
Receive and distribute home health forms for Doctors to sign.
Schedule all referrals and receive documentation from the provider/entity when treatment/visit is completed.
Print medical records upon patient request obtaining appropriate release of information form.
Make appointments for X-rays and other Doctors.
Perform other duties as assigned by the Office Supervisor and Outreach Clinics Management Department.