Patient Services Representative - Pain Clinic

Lifepoint Health • Hendersonville, TN

2d

About The Position

Sumner Regional Medical Center, part of Lifepoint Health, is hiring a Patient Services Representative for its Pain Clinic. The role supports a fast-paced, high-volume clinic and contributes to patient care through welcoming service, accurate registration, scheduling, payment collection, and coordination with providers, nurses, and front-office colleagues. The clinic describes its team as close-knit, collaborative, and supportive.

The representative assists patients throughout check-in and check-out; verifies and updates demographic and insurance details; reviews required documentation; schedules appointments, referrals, and pain-management procedures; and answers and routes phone calls. The role also maintains patient and referral information in Athena, uses insurance portals and Meditech as needed, provides applicable orders and documents, and learns clinic-specific workflows and insurance requirements. Service should be courteous, compassionate, and nonjudgmental, including when assisting patients experiencing acute or chronic pain.

The schedule is Monday through Thursday, 6:30 a.m. to 5:00 p.m.; the clinic is closed Fridays. Sumner Regional Medical Center is a 167-bed acute-care hospital serving Gallatin and surrounding Sumner County, Tennessee, and is part of Highpoint Health.

Requirements

• High school diploma or equivalent; three years of directly related experience may be considered in lieu of the education requirement.
• Computer proficiency and ability to learn and navigate multiple healthcare systems and applications.
• Strong customer-service and interpersonal skills, with a friendly, outgoing, patient-focused approach.
• Ability to work effectively in a high-volume, fast-paced environment while managing multiple priorities.
• Strong attention to detail and ability to accurately manage patient, insurance, scheduling, and registration information.
• Ability to communicate professionally and compassionately with a diverse patient population.
• Collaborative, team-oriented approach and willingness to assist where needed.
• Willingness and ability to learn insurance requirements, pain-management workflows, procedures, and clinic-specific processes.

Nice To Haves

• Previous experience in a medical office, physician practice, patient registration, or healthcare front-office environment.
• Basic knowledge of health insurance and insurance verification processes.
• Previous patient scheduling, registration, collections, or point-of-service payment experience.
• Experience with Athena or another electronic health record or practice-management system.

Responsibilities

• Greet patients and provide a welcoming, professional experience during check-in and check-out.
• Register patients accurately, review and update demographic and insurance information, and scan insurance cards.
• Verify insurance coverage and ensure required insurance information is complete and accurate.
• Collect copays and other patient payments at the time of service.
• Review new-patient and recurring-visit documentation, including required pain-management medication agreements and clinic-specific forms.
• Schedule follow-up appointments, new-patient referrals, and pain-management procedures.
• Provide patients with applicable orders and documentation, including copies of X-ray orders.
• Answer incoming calls, schedule appointments, and route patient questions and messages to nurses and providers as appropriate.
• Maintain accurate patient and referral information in Athena, including referring-provider information and required documentation.
• Use Athena, insurance verification portals, and Meditech as needed for registration and record retrieval.
• Work with providers, nurses, and front-office colleagues to maintain efficient patient flow.
• Provide courteous, compassionate, and nonjudgmental service to patients experiencing acute or chronic pain.
• Learn clinic-specific procedures, terminology, workflows, and insurance requirements to answer patient questions and support clinic operations.
• Perform additional front-office and patient-service duties as needed.

Benefits

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, and hospital indemnity insurance.
• Short- and long-term disability coverage.
• Paid family leave and paid time off.
• Higher education and certification tuition assistance.
• Loan assistance.
• 401(k) retirement package with company match.
• Mental, physical, and financial wellness programs, including free gym memberships, virtual care appointments, mental health services, and discount programs.
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED