Patient Services Representative II, Pain Management

Sutter Health•Santa Barbara, CA

10d

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates electronic health records. It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows applicable regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. The position may also involve performing specific department tasks and orienting other staff.

Requirements

High school diploma or GED.
BLS-Basic Life Support Healthcare Provider certification and licensure.
One year of recent relevant experience.
General knowledge of surgical tools, procedures, views, and equipment.
Ability to interpret information and instructions provided in written, oral, diagram, or schedule form.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Well-developed time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized procedures and scientific methods.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Greet and check in patients.
Verify patient information and schedule appointments.
Update electronic health records.
Facilitate patient intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, and healthcare providers.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures related to privacy and safety.
May perform specific department tasks and orient other staff.