Patient Services Representative II, Pain Management

Sutter Health•Santa Barbara, CA

12d•$26 - $36

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates the electronic health record, and facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows applicable regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The position may also involve performing specific departmental tasks and orienting other staff.

Requirements

High school diploma or GED.
BLS-Basic Life Support Healthcare Provider certification.
One year of recent relevant experience.
General knowledge of surgical tools, procedures, views, and equipment.
Ability to interpret data and instructions presented in written, oral, diagram, or schedule form.
Basic understanding of human anatomy, physiology, pathology, and medical terminology.
Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
Time-management and organizational skills, including prioritizing assignments, following standardized operating procedures and scientific methods, and meeting deadlines.
General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other healthcare providers.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information and schedule appointments.
Update the electronic health record (EHR).
Facilitate intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, and healthcare providers.
Adhere to organizational and applicable local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety.
Perform specific departmental tasks and/or orient other staff, as needed.