Patient Services Assistant - Ortho

MyMichigan Health•Sault Ste. Marie, MI

10d

About The Position

The Patient Services Assistant is the practice’s front-line contact and provides clerical, secretarial, and receptionist support. The role coordinates patient flow by answering calls, scheduling appointments, registering patients, verifying insurance and demographic information, collecting payments, and, when needed, scheduling tests and procedures and processing referrals. The assistant coordinates activity among front-office staff, clinical staff, patients, and providers, and is expected to treat patients, families, and visitors with respect, kindness, compassion, courtesy, and professionalism while providing excellent service to a diverse patient population. The position handles protected health information and applies HIPAA privacy requirements to incoming and outgoing verbal and written communications. It also provides patients with information about practice and financial policies, the patient portal, surveys, and other relevant programs. The assistant may work in one practice or provide support across multiple practices, and may train and orient new employees. The posting notes that a sign-on bonus may be available to qualified candidates, competitive wages, and a benefits package for eligible employees.

Requirements

High school diploma or GED.
Fingerprinting is required.
Reading, writing, mathematical, and computer skills.
Keyboarding skills for patient registration and other office tasks.
Knowledge of medical terminology and medical office policies, practices, and procedures, normally acquired through two years of work in a medical office or similar setting.
Interpersonal skills to communicate successfully with individuals and groups at all levels and explain ideas and concepts clearly.
Ability to use Microsoft Windows and demonstrate technology competency.
Ability to handle multiple tasks, work independently and with others, maintain regular and predictable attendance, and stay awake.
Ability to move freely about the facility, with or without an assistive device, and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to sit, stand, or walk for extended periods and make postural changes such as stooping, kneeling, or crouching.
Dexterity for handling, reaching, grasping, fingering, and feeling, with movements potentially repeated regularly or frequently.
Ability to occasionally lift or carry 0–10 pounds and, as described under the light physical-demand level, occasionally lift or carry 11–20 pounds and frequently handle 10 pounds or perform walking, standing, or pushing/pulling with arm or leg controls.
Follow MyMichigan Health requirements for bloodborne pathogen precautions and TB testing.

Responsibilities

Welcome and acknowledge patients, families, and visitors; answer incoming calls promptly and respond to customer needs, concerns, or complaints.
Verify and update patient information, including demographic details and insurance coverage, and complete required patient forms and agreements.
Schedule patient appointments accurately for providers using practice management, EMR, insurance verification, and other computer systems.
Register new patients and explain practice policies and procedures, including no-show, financial, and collection policies; obtain email addresses when available for surveys and portal registration.
Before patients leave, schedule follow-up appointments, tests, and procedures; collect applicable copayments; process referrals; check out patients; and obtain prior authorizations as needed.
Apply HIPAA privacy regulations when handling verbal and written materials and protected health information.
Educate patients about Televox when applicable, financial policies, HIPAA, Patient Centered Medical Home, customer satisfaction surveys, and the patient portal.
Coordinate referrals to primary care and specialty providers within MyMichigan Health and other health systems; schedule appointments and testing and obtain insurance authorizations when required.
Maintain and balance the cash drawer according to organizational procedures and post payments to patient accounts.
Process incoming communications; fax, file, and scan documents; and maintain documents in the patient medical record.
Perform office opening and closing procedures and follow the medication and prescription release process.
Work collaboratively as a team member and communicate clearly, concisely, and professionally.
Train and orient new employees in the Patient Services Assistant position.
Demonstrate commitment to internal and external customers in accordance with MyMichigan Health’s mission, policies, and procedures.
Participate in further learning opportunities as required and perform other duties as assigned.