Patient Services Assistant

Wheeler•Hartford, CT

5d•Onsite

About The Position

The Patient Services Assistant (PSA) supports patients and clients with insurance inquiries, health coverage enrollment applications, sliding fee scale applications, and payment collections. The role works closely with Health Centers to address outstanding balances, insurance ineligibility, and provider credentialing errors at the front desk. PSAs are cross-trained to provide front-desk coverage, including checking in patients and clients, scheduling appointments, managing incoming calls, and backfilling appointments as needed. The PSA provides administrative support to the Health Centers Support Services department and works independently while collaborating closely with the Support Services Supervisor/Manager and Senior Director of Health Center Operations. The position is located at 43 Woodland St, Hartford, and is scheduled full-time from 9 a.m. to 5 p.m. The rate is $23.

Requirements

High school diploma plus 2 years of progressively responsible related experience, or an associate degree plus 1 year of progressively responsible related experience.
Valid driver's license and access to timely and reliable transportation.
Exceptional customer service and appropriate phone etiquette.
Ability to multitask in a detail-oriented, fast-paced environment.
Strong verbal and written communication skills.
Sound judgment and decision-making, with accurate, thorough, and persistent follow-through.
Ability to work independently or as part of a team.
Proficiency in Microsoft Office applications and other computer software.

Nice To Haves

Experience in a health care setting, including face-to-face interaction with clients/patients.

Responsibilities

Provide administrative support to the Health Centers Support Services department.
Work with the Support Services Supervisor/Manager and Senior Director of Health Center Operations to address outstanding self-pay balances.
Assist patients and clients with outstanding balances by overseeing sliding fee scale applications, payment plans, and prompt-pay discounts, and ensuring applications are accurate and up to date.
Help patients and clients complete health coverage enrollment applications through Access Health CT, including Medicaid/HUSKY Health applications.
Verify insurance coverage using Phreesia eligibility swipes and/or calls to insurance companies.
Audit new patient charts for completeness and accuracy of insurance information, demographics, required forms, and UDS fields.
Identify potential billing issues and work collaboratively with the Billing Department to resolve them promptly.
Process and sort incoming faxes and mail.
Produce and deliver timely, accurate, professional documents to patients/clients, collateral contacts, and primary care physicians.
Keep error and Q&A reports up to date.
Keep scanning and indexing up to date.
Pursue and use available insurance training and staff development opportunities to build job-related skills and knowledge.
Maintain competencies that meet expectations for position-specific key performance indicators.
Develop knowledge and understanding of the history, traditions, values, family systems, and artistic expression of groups served, and use culturally informed methodological approaches, skills, and techniques.
Provide front-desk coverage as trained, including checking in patients/clients, scheduling appointments, managing incoming calls, and backfilling appointments.