Patient Services Assistant

MyMichigan Health•Midland, MI

11h

About The Position

The Patient Services Assistant is the clinic’s initial point of contact for customers and provides exceptional customer service. The role supports clinical staff with patient transport and lifting, billing, scheduling, filing, word processing, document production, patient registration, and other general duties. The position also performs patient registration and office operations, coordinates clinic schedules, and supports record management, charge posting, auditing, and performance improvement activities. The role requires independent work and discretion in performing varied duties. The assistant must maintain compliance with applicable state and Joint Commission requirements related to radiation safety and protection, attend scheduled in-services, and use computer applications including Microsoft Office and Adobe. The work involves patient and public contact in an outpatient care setting and may include exposure to stressful situations, infectious materials, and physical demands such as prolonged sitting, standing, and walking, as well as occasional lifting or carrying.

Requirements

High school diploma or GED.
Basic knowledge of medical terminology obtained through a formal course or one year of experience working in a health care setting.
General clerical skills and ability to operate standard office equipment.
Computer knowledge, including Microsoft Office, Excel, Word, and Adobe; competency in Microsoft Windows is required.
Ability to communicate effectively in person and by telephone.
Understanding that the outpatient care setting and the Patient Services Assistant role are patient-centric.
Ability to adapt to a fluid, changing environment and maintain a flexible, willing attitude as patient needs change.
Ability to move freely about the facility, with or without an assistive device, and perform the functions of the job.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Overall vision and hearing, with or without assistive devices.
Ability to sit, stand, and walk for long periods; may need to stoop, kneel, or crouch frequently.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Dexterity for handling, reaching, grasping, fingering, and feeling, potentially repetitively and frequently.
Ability to meet the stated medium physical demand level: occasionally lift or carry 21–50 lbs.; frequently handle 20 lbs. and/or walk, stand, or push/pull arm or leg controls; and constantly handle 10 lbs.
Follow MyMichigan Health bloodborne pathogen and TB testing requirements as applicable.

Nice To Haves

A minimum of six months of experience in a health care facility is preferred.

Responsibilities

Register patients, verify insurance, obtain precertification, and secure signatures and authorizations for billing and release of medical information according to established procedures.
Obtain a signed Advance Beneficiary Notice of Noncoverage (ABN) before treatment when services are not covered.
Maintain the clinic’s daily schedule by coordinating with nursing staff regarding staffing needs and availability, patient acuity, and physician treatment orders.
Coordinate with other departments and institutions on behalf of physicians and patients.
Contact patients independently to schedule appointments and provide customer service in person and by phone.
Perform office operations, including filing charts, typing and clerical duties, and obtaining or transferring patient information.
Assist with transporting and lifting patients and perform billing and other general duties as requested.
Assist in compiling and releasing data for statistical reports and monitor incomplete records according to Medical Staff bylaws and Medical Center records policies.
Complete charge posting for patient encounters and assist with the auditing process.
Participate in performance improvement activities.
Maintain compliance with State and Joint Commission requirements regarding radiation safety and protection for patients and staff.
Attend scheduled in-services to review policies, procedures, and safety measures.
Operate a computer and applications such as Microsoft Office, Word, Excel, and Adobe.
Perform other duties as assigned.