Patient Services Assistant

MyMichigan Health•Midland, MI

12d•Onsite

About The Position

The Patient Services Assistant is the clinic’s initial point of contact for customers and provides exceptional customer service. The role supports clinical staff with patient transport and lifting, billing, scheduling, filing, word processing, document production, patient registration, and other general duties. The position performs registration and office operations, coordinates clinic scheduling, communicates with patients and other departments, and supports records, charge posting, auditing, and performance improvement activities. The work is patient-centric and requires adaptability in a changing outpatient care environment.

Requirements

High school diploma or GED.
Basic knowledge of medical terminology acquired through a formal course or one year of experience working in a health care setting.
General clerical skills and ability to operate standard office equipment and computer applications, including Microsoft Office, Excel, Word, and Adobe.
Ability to communicate effectively in person and by telephone.
Ability to adapt to a fluid, changing environment and maintain a flexible, willing attitude in response to changing patient needs.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to perform the functions of the job while moving about the facility, with or without an assistive device.
Overall vision and hearing, with or without assistive devices.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to follow bloodborne pathogen and TB testing requirements.
Physical dexterity for handling, reaching, grasping, fingering, and feeling, potentially on a repetitive basis.
Ability to occasionally lift or carry 21–50 pounds, frequently handle 20 pounds and walk, stand, or push/pull arm or leg controls, and constantly handle 10 pounds.
Ability to work in an environment involving stressful public contact, trauma, grief, and death, and some exposure to bloodborne pathogens and other potentially infectious materials.

Nice To Haves

A minimum of six months of experience in a health care facility is preferred.

Responsibilities

Register patients, verify insurance, obtain pre-certification and signatures or authorizations for billing and release of medical information, and obtain signed Advance Beneficiary Notices of Noncoverage when required before treatment.
Maintain the clinic’s daily schedule in coordination with nursing staff, other departments, and institutions, accounting for staff availability, patient acuity, and physician orders.
Contact patients independently to schedule appointments and provide consistent, high-quality customer service in person and by phone.
Perform office operations, including filing charts, typing, clerical work, and obtaining or transferring patient information.
Assist clinical staff with transporting and lifting patients, billing, and other general duties as requested.
Compile and release data for statistical reports and monitor incomplete records according to Medical Staff bylaws and Medical Center records policies.
Post charges for patient encounters and assist staff with auditing.
Participate in performance improvement activities.
Maintain compliance with state and Joint Commission radiation safety and protection requirements for patients and staff.
Attend scheduled in-services to review policies, procedures, and safety measures.
Operate a computer and office applications, including Microsoft Office, Word, Excel, and Adobe.
Perform other duties as assigned.