PATIENT SERVER (FULL AND PART TIME)
About The Position
TouchPoint Support Services is hiring full-time and part-time Patient Servers at Ascension Seton Medical Center Austin in Austin, Texas. The Patient Server provides food service to patients on assigned hospital units, including taking menu selections, assembling and delivering trays, retrieving trays, and responding to special requests and needs. The role supports patient satisfaction and healing through attentive, accurate service while following dietary orders, food safety and sanitation standards, confidentiality requirements, and facility safety and infection-control procedures. Schedules are three 12-hour shifts per week, with days varying between 6:00 a.m. and 7:30 p.m. Rotating weekends are required; no late nights. On-site training is provided. Pay is $17.75 to $18.50 per hour. Vacation and benefits are available after 90 days, with additional benefits varying by employment status.
Requirements
- At least one year of customer service experience.
- Ability to lift and/or move up to 100 pounds.
- Computer technical skills to operate hospital systems.
- Excellent verbal and written communication skills.
Responsibilities
- Provide friendly, caring service to patients when taking menu selections, delivering trays, conducting catering rounds, and retrieving trays.
- Take patient menu selections before each meal.
- Follow dietary restrictions and accommodate food preferences within the limits of prescribed diet orders.
- Offer appropriate menu alternatives based on diet orders, allergies and sensitivities, and cultural, ethnic, or religious preferences.
- Assemble trays accurately and promptly according to patient selections and tray tickets.
- Coordinate with nursing staff to confirm diet prescriptions and meet patients’ food needs.
- Retrieve trays from patient rooms.
- Maintain accurate, current information for patients on assigned units.
- Assist the dietitian in monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
- Report patient-related problems or concerns to appropriate personnel in a timely manner and according to department procedures.
- Protect confidentiality and patient rights in accordance with facility HIPAA policies and procedures.
- Support patient satisfaction goals by providing quality service.
- Follow applicable health and sanitation regulations and department sanitation procedures, and maintain a clean, sanitary work environment.
- Follow HACCP guidelines when assembling and distributing food supplies.
- Complete required daily, weekly, and monthly reports by prescribed deadlines.
- Use cleaning chemicals according to manufacturer directions and MSDS sheets.
- Use equipment in accordance with department safety procedures.
- Follow facility and departmental safety, incident-reporting, infection-control, hazardous-materials, emergency-preparedness, and life-safety procedures, including participating in drills as appropriate.
- Perform other duties as assigned.
Benefits
- On-site training.
- Weekend shift differential.
- Vacation and benefits after 90 days.
- Retirement Plan.
- Associate Shopping Program.
- Health and Wellness Programs.
- Discount Marketplace.
- Identity Theft Protection.
- Pet Insurance.
- Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
- Full-time positions also offer medical, dental, vision, life insurance/AD, disability insurance, commuter benefits, Employee Assistance Program, and Flexible Spending Accounts (FSAs).
- Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
