Patient Server (Full And Part Time)

Compass Group•Austin, TX

7d•Onsite

About The Position

The Patient Server is responsible for patient food service on assigned hospital units. Duties include taking menu selections, assembling and delivering trays, retrieving trays, responding to special requests and needs, and delivering food between meals. The role supports patient satisfaction and healing by providing friendly, attentive service while observing prescribed diet limitations, food allergies and sensitivities, and patients’ cultural, ethnic, and religious preferences. The position also involves coordinating with nursing staff, maintaining current patient information, and assisting dietitians with monitoring patients who are NPO, on liquid diets, or have a calorie count ordered. The Patient Server follows facility policies and procedures for patient confidentiality and rights, food safety and sanitation, infection control, hazardous materials and waste, emergency preparedness, and life safety. The role includes maintaining a clean work environment, using cleaning chemicals and equipment safely, completing required reports, and communicating patient-related concerns to appropriate personnel. The position is offered in full-time and part-time schedules, with days varying between 6:00 a.m. and 7:30 p.m. Shifts are 12 hours, three days per week, and rotating weekends are required. On-site training is provided. The pay range is $17.75 to $18.50 per hour.

Requirements

At least one year of customer service experience.
Ability to lift and/or move up to 100 pounds.
Computer technical skills to operate hospital systems.
Excellent verbal and written communication skills.

Responsibilities

Exhibit a friendly, caring attitude when taking menu selections, delivering trays, conducting catering rounds, and retrieving trays.
Take patients’ menu selections before each meal.
Follow dietary restrictions for special and modified diets while accommodating food preferences within diet-order limitations.
Offer permitted menu alternatives based on prescribed diets and patients’ allergies, sensitivities, and cultural, ethnic, or religious preferences.
Assemble trays accurately and promptly according to patients’ selections and tray tickets.
Coordinate with nursing staff to confirm diet prescriptions and meet patients’ food needs.
Retrieve trays from patients’ rooms.
Maintain accurate and current information for patients on assigned units.
Assist dietitians with monitoring patients who are NPO, on liquid diets, or have a calorie count ordered.
Communicate patient-related problems or concerns to appropriate personnel promptly according to departmental procedures.
Protect confidentiality and patients’ rights in accordance with facility HIPAA policies and procedures.
Contribute to patient satisfaction by providing quality service.
Follow applicable health, sanitation, HACCP, food safety, infection control, hazardous materials, emergency preparedness, life safety, and safety procedures.
Maintain a clean and sanitary working environment.
Complete required daily, weekly, and monthly reports by prescribed deadlines.
Use cleaning chemicals according to manufacturer directions and MSDS sheets.
Use equipment according to department safety procedures and follow facility and departmental safety policies, including incident reporting.
Participate in drills as appropriate.
Perform other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Full-time positions additionally offer medical, dental, vision, life and AD&D insurance, disability insurance, commuter benefits, an Employee Assistance Program, and Flexible Spending Accounts (FSAs).
Associates may be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
On-site training
Weekend shift differential
Vacation and benefits after 90 days