Patient Scheduling Specialist - Per Diem

Valley Children’s Healthcare • Madera, CA

3d • $24 - $35

About The Position

The Patient Scheduling Specialist processes incoming and internal referrals received from multiple sources and ensures referrals are handled accurately and patients are scheduled for services in a timely manner. The role schedules individual appointments for specialty, hospital, and primary care services; coordinates appointments involving multiple providers and complex procedures; and provides patients with relevant information, appointment times, and preparation instructions when applicable.

The specialist coordinates scheduling communications with physician offices, clinics, other hospital departments, and patients. Responsibilities also include completing pre-registration during scheduling, verifying insurance, and confirming receipt of required documentation from referral sources.

The Patient Scheduling Center centralizes appointment scheduling for outpatient services, including primary care and specialty practices, therapies, and ancillary services. It also handles referrals and appointment requests received by paper, electronic referral, or telephone, and provides referring providers and their staff with a point of contact for referral-status inquiries.

Requirements

• High school diploma or GED.
• At least one year of related experience in a healthcare setting with knowledge of basic medical terminology.
• Excellent communication and interpersonal skills, a positive attitude, and a desire to provide exceptional customer service.
• Attention to detail and the ability to problem-solve effectively and handle multiple priorities.

Nice To Haves

• At least two years of registration and scheduling experience specifically in a physician practice or clinic/hospital care setting.
• Knowledge of EMR systems.
• Familiarity with keyboarding and Microsoft products.
• Bilingual skills.

Responsibilities

• Process incoming and internal referrals from multiple sources.
• Schedule individual appointments for specialty, hospital, and primary care services.
• Coordinate appointments involving multiple providers and complex patient procedures.
• Provide appropriate patient information, appointment times, and preparation instructions when indicated.
• Coordinate scheduling-related communications with physician offices, clinics, other hospital departments, and patients.
• Complete pre-registration at the time of scheduling.
• Verify insurance and confirm receipt of required documentation from referral sources.

What This Job Offers

• Education Level: High school or GED