Patient Liaison (Per Diem)

Prenuvo•Redwood City, CA

4d•Onsite

About The Position

Prenuvo is hiring a Per Diem Patient Liaison for its on-site Redwood City clinic. The Patient Liaison serves as a welcoming, professional point of contact for patients and visitors, supporting a positive clinic experience through front-desk service, patient registration, scheduling, and coordination with clinical staff. This per diem role has no guaranteed weekly hours and provides coverage for staff absences, such as illness or vacation. The clinic may be open up to seven days a week, so availability for varied hours—including weekdays, weeknights, and weekends—may be needed. The position is not benefits eligible. The ideal candidate lives within a 45-minute drive of the clinic. Applicants must already be legally authorized to work in the United States and must not require employer visa sponsorship now or in the future. The role involves standing for extended periods. Depending on shift length, employees receive a paid 15-minute sitting break after more than four consecutive hours of standing and a second paid 15-minute sitting break if the shift exceeds 10 hours. These breaks are supplemental to applicable state-mandated meal and rest breaks. Prenuvo describes its mission as advancing proactive healthcare through whole-body MRI scanning and patient-centered clinic experiences. Its stated values are being Pioneers, Platform-Builders, and Patients. The hourly wage range is $25–$28 in local currency, depending on experience. Successful candidates undergo a background check in compliance with applicable rules.

Requirements

At least 1 year of customer-service experience, preferably in healthcare or a related field.
Take ownership of training and professional development as a self-starter.
Be punctual, dependable, and committed to excellence in medical and customer care.
Be available to work varied hours, including weekdays and weekends as needed.
Manage priorities in a fast-paced environment while responding to patient concerns with sensitivity and care.
Work collaboratively and maintain a pleasant, professional demeanor with patients and colleagues.
Have exceptional interpersonal and communication skills.
Demonstrate attention to detail and commitment to high standards of excellence.
Have strong organizational skills and the ability to adapt to change.
Have problem-solving and decision-making abilities.
Show passion for patient care and creating memorable experiences.
Use emotional intelligence to manage emotions effectively and foster teamwork.
Be able to stand for extended periods to support in-clinic patient care.
Be legally authorized to work in the United States at the time of hire and not require employer work-visa sponsorship, now or in the future.

Nice To Haves

Previous experience in healthcare, hospitality, or a MedSpa.
Experience as a Receptionist, Front Office Representative, or in a similar role.

Responsibilities

Welcome patients and visitors, providing a warm and professional first impression.
Verify patient identity and required documentation.
Assist patients with registration and intake forms as needed.
Manage appointment scheduling, cancellations, and rescheduling.
Educate patients on post-scan expectations.
Act as a liaison between patients, providers, technologists, and clinical staff.
Keep the front-desk area organized and stocked and help it operate efficiently.
Address patient concerns or complaints with empathy and professionalism.
Encourage patient feedback and foster a positive clinical experience.