Patient Liaison (Per Diem)

Prenuvo • Redwood City, CA

5d • $25 - $28 • Onsite

About The Position

Prenuvo is hiring a per diem Patient Liaison for its on-site Redwood City clinic. The Patient Liaison welcomes patients and visitors, provides a cheerful and professional first impression, and supports a positive, patient-centered clinic experience. The role includes front desk and registration work, appointment coordination, patient education, and communication among patients, providers, technologists, and clinical staff.

The clinic may operate up to seven days per week, and the position may require a flexible schedule that includes weekdays, weeknights, and weekends. There are no guaranteed hours per week, and the role is intended to provide coverage for staff absences and vacations. The position is not benefits eligible. Candidates should be within a 45-minute drive of the clinic. The role requires standing for extended periods; additional paid sitting breaks are provided under the stated shift conditions, alongside applicable state-mandated meal and rest breaks. The position does not provide visa sponsorship.

Requirements

• At least one year of customer service experience, preferably in healthcare or a related field.
• Take ownership of training and professional development.
• Be punctual, dependable, and committed to excellence in medical and customer care.
• Be available to work varied hours, including weekdays and weekends as needed.
• Manage priorities in a fast-paced environment and address patient concerns sensitively and carefully.
• Work collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.
• Have exceptional interpersonal and communication skills.
• Have strong attention to detail and a commitment to high standards.
• Have strong organizational skills and adaptability.
• Have problem-solving and decision-making abilities.
• Have a passion for patient care and creating memorable experiences.
• Have emotional intelligence to manage emotions effectively and foster teamwork.
• Be legally authorized to work in the United States at the time of hire and not require employer sponsorship for a work visa now or in the future.
• Be able to stand for extended periods.

Nice To Haves

• Previous experience in healthcare, hospitality, or a MedSpa.
• Experience as a receptionist, front office representative, or in a similar role.

Responsibilities

• Welcome patients and visitors and provide a warm, professional first impression.
• Verify patient identity and required documentation.
• Help patients complete registration and intake forms as needed.
• Manage appointment scheduling, cancellations, and rescheduling.
• Educate patients about post-scan expectations.
• Act as a liaison among patients, providers, technologists, and clinical staff.
• Keep the front desk area organized, stocked, and operating efficiently.
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

Benefits

• The position is not benefits eligible.
• Paid 15-minute sitting breaks for qualifying shifts, in addition to applicable state-mandated meal and rest breaks.
• An opportunity to make a positive impact on people's lives and health.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed