Patient Scheduler

AICA Orthopedics, P.C.•Marietta, GA

24d•$21 - $27•Onsite

About The Position

AICA Orthopedics is hiring an in-office Patient Scheduler for its inbound call center in Marietta, Georgia. The practice is an orthopedic and injury care network with 21 locations and 25 years of caring for accident patients. Most callers are personal-injury patients, often dealing with an auto accident. As the first voice patients hear, the scheduler builds trust, determines the appropriate doctor, books appointments, and finds out whether the patient is working with an attorney. This is a full-time role, Monday through Friday, 40 hours per week, paying $21–$27 per hour plus a performance bonus.

Requirements

At least 2 years of phone experience in a role involving booking, selling, or converting, such as call center, scheduling, inside sales, retail, or hospitality.
Healthcare, medical scheduling, or personal-injury experience.
A track record of meeting targets and comfort with being measured on conversion.
Empathy and patience when speaking with people who are hurt and stressed, while maintaining focus on booking appointments.
Accurate, fast data entry and ability to work with multiple systems.
Experience with Salesforce or a similar CRM.

Nice To Haves

Familiarity with attorney referrals or insurance coordination.
Bilingual Spanish and English.

Responsibilities

Answer a high volume of inbound calls and web inquiries, primarily from auto-accident and personal-injury patients.
Convert calls into scheduled appointments through warm, confident conversations.
Ask whether patients have an attorney and route cases appropriately.
Capture accurate patient information, including name, date of birth, contact details, injury, and insurance.
Document every interaction in Salesforce and comply with HIPAA requirements.
Meet answer-rate and call-to-appointment conversion targets.