Patient Scheduler
About The Position
The Patient Scheduler reports to the Office Manager and performs clerical, scheduling, and recordkeeping duties. Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The role involves handling calls, maintaining patient information and records, scheduling office and testing appointments, obtaining and reviewing physician orders and patient history information, and providing patients and clinical staff with routine instructions and clerical support. The Patient Scheduler also provides reports to management, contacts physician offices about cancellations and no-shows, assists with staff training, and participates in monthly staff meetings.
Requirements
- High school graduation plus one year of formal training, or equivalent.
- Typing and data-entry skills.
- Knowledge of medical terminology.
- Attention to detail.
- Interpersonal skills to communicate effectively with patients, visitors, physicians, and hospital staff at all levels.
- Knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural diversity.
- Two years of clerical experience, preferably in a health care environment.
- Sufficient visual acuity and manual dexterity to use a computer keyboard and other common office equipment.
Responsibilities
- Answers intercom calls, routes calls or takes messages, and initiates telephone calls as requested.
- Enters and edits patient information in the computer, including patient type and patient activity.
- Follows clinical informatics downtime procedures for entering data into patients' electronic profiles.
- Obtains missing patient data from nursing units or outside facilities as needed.
- Schedules office and testing appointments using Invision/Ecw.
- Obtains written physician orders from physicians, physicians' offices, and patients, and verifies their accuracy and completeness.
- Maintains pertinent paperwork for each patient in a daily file.
- Contacts physicians' offices or appropriate locations to obtain required patient history and physical information, when appropriate.
- Reviews physician and testing orders for accuracy and informs the Office Manager of discrepancies.
- Screens patients, answers questions, and provides routine instructions regarding testing preparations to patients, physicians' offices, and hospital personnel.
- Instructs patients and physician offices on proper registration procedures and exam preparation.
- Provides orders to testing clerical support staff.
- Provides reports to management.
- Contacts physicians' offices regarding patient cancellations or no-shows.
- Assists in training staff.
- Participates in monthly staff meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
