Patient Scheduler, Day, FT

Prisma Health • Greenville, SC

6d

About The Position

Responsible for scheduling patients requiring admission, diagnostics, and/or treatment services. Ensures that referrals are received and reviewed for accuracy, appropriately and timely staffed, and entered into a computer-based scheduling system. The role coordinates appointments and classes with appropriate clinical and clerical staff and gathers required patient demographic, clinical, financial, and referral information.

Team members are expected to be knowledgeable about and compliant with Prisma Health's purpose: “Inspire health. Serve with compassion. Be the difference.” The position may include recruitment and hiring process responsibilities and on-call duties when supporting the agency. Other duties may be assigned.

Requirements

• High school diploma or equivalent preferred.
• Two years of related work experience preferred.
• Knowledge of scheduling procedures.
• Knowledge of services offered to provide accurate client scheduling.
• Communication skills.
• Customer-oriented service skills.
• Proficiency using telephone equipment, voicemail, and computers.

Nice To Haves

• Knowledge of medical terminology.

Responsibilities

• Receive telephone requests for services and referrals; follow protocols for same-day requests, preparation instructions, emergencies, and rescheduling.
• Maintain logs for referrals, referral sources, missed visits, and complaints.
• Coordinate scheduling for patients requiring admissions, diagnostic procedures, and/or classes.
• Gather required patient demographic, clinical, financial, and other information specified by referral or central intake forms.
• Coordinate appointments and/or classes with appropriate clinical and clerical staff.
• Participate in the payroll process to ensure time slips are accurate, complete, and legible.
• May assist with recruitment and hiring and perform on-call responsibilities when supporting the agency.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED