Patient Scheduler I

Georgetown Hospital System • Georgetown, SC

5h

About The Position

The Patient Scheduler I pre-registers and schedules patient encounters for provider services while providing excellent customer service. The position schedules appointments for designated areas according to Tidelands Health protocols and provides courteous, professional, and efficient service to patients and providers. The scheduler accurately completes patient registration, including collecting co-payments and demographic information. The role also ensures patients have the information needed to arrive on time and prepared for procedures, and that the hospital has the information required for billing. It includes administrative support duties for the department or work location, such as opening, sorting, and distributing mail and correspondence.

Requirements

• High school diploma or equivalent.
• At least one year of related customer-facing experience, preferably in healthcare.
• Ability to interact successfully with the public.
• Ability to work effectively despite sudden deadlines and changing priorities and to maintain composure in high-stress situations.
• Strong interpersonal skills for interacting with patients, patients’ families and visitors, and clinical staff.
• Ability to work accurately with meticulous attention to detail.
• Ability to use initiative and judgment and to identify, analyze, and solve problems.

Nice To Haves

• Call center, patient scheduling, and/or physician front-office experience.
• Demonstrated understanding of basic medical terminology.

Responsibilities

• Pre-register and schedule patient encounters for provider services in designated areas according to Tidelands Health protocols.
• Receive procedure scheduling requests from physician offices and patients and schedule procedures based on department availability.
• Provide patients with information needed to arrive on time and prepared for procedures, and ensure the hospital has information required for accurate billing.
• Complete patient registration accurately, including collecting co-payments and demographic information.
• Provide accurate appointment schedules for departments to view and print, and maintain communication with hospital departments about schedule changes.
• Provide courteous, professional, and efficient service to patients and providers.
• Perform administrative support duties, including opening, sorting, and distributing mail and correspondence as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED