Patient Scheduler I

Gastroenterology of the Rockies•Louisville, CO

1d•Onsite

About The Position

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers. We are seeking a Medical Patient Schedule to join our growing team. This position responds professionally to calls from patients to schedule doctor’s office visits, and/or procedures. Will communicate with patients so that they can understand, recognize their individual needs to provide the highest quality patient experience while maintaining accurate patient notes in our system.

Requirements

High School Diploma or equivalent
Call Center experience preferred
1 – 2 years’ experience as a patient scheduler, (GI experience preferred).
Excellent verbal and written communication skills, particularly in a telephone environment.
Excellent ability to handle pressure situations and diffuse problems.
High level team spirit and dedication to teamwork and to patient satisfaction.
Ability to perform in a leadership role.
Beginning to Intermediate computer skills and knowledge of Outlook, with medical software, (Intergy), experience preferred.

Nice To Haves

GI experience preferred
medical software, (Intergy), experience preferred

Responsibilities

Maintain knowledge of medical terms able to determine need of translator.
Collects complete, accurate and up to date demographic, insurance, prior and current medical history information.
Updates all required systems and files immediately upon receipt of updated or new information.
If the patient needs to be seen immediately, checks the doctor schedule to determine who should see the patient.
Communicate with doctors and nurses as necessary or involves the appropriate manager if a doctor is not available.
Refers all “self-pay” patients to the billing department to set up payment arrangements.
If the patient’s account is in collection status, refers the patient to the billing dept. for resolution.
Ensures that the appropriate “Prep” process is explained and used, any pre-procedure medications are ordered as per protocol, and that the correct map and location of the appointment and appropriate contact information are sent to the patient.
Participates in staff meetings, contributing to the development of patient care improvements, department efficiency and effectiveness.
Contacts patients via the “Recall” process to remind them of the need to schedule appointments, following company policy and protocol.
In all activities, functions as the patient’s advocate to ensure optimum patient satisfaction with the experience and the care they receive.
Always communicates in a non-judgmental, non-discriminatory manner that preserves the patient’s rights and ensures patient satisfaction.
Always refers any event regarding patient dissatisfaction to the lead, supervisor, or manager.
Performs other tasks, projects and assignments as requested by the management team.