Patient Scheduler I

Essentia Health • Detroit Lakes, MN

7d • $18 - $26

About The Position

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. The Patient Scheduler answers incoming calls, completes follow-up and referral work queues, and ticket scheduling. The role communicates with patient care teams as needed to support efficient and appropriate care.

The position also completes patient checkout, schedules follow-up appointments per physician orders, and provides patients with cost estimates and itineraries for upcoming appointments. Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health, and are cross-trained to provide coverage as needed.

Requirements

• Complete designated HBI courses within one year of hire.

Nice To Haves

• Previous patient access representative or scheduling experience.

Responsibilities

• Identify, register, and schedule patients; provide after-visit summaries with estimates; complete patient checkout; schedule appointments, procedures, and labs; and obtain required patient signatures and documents.
• Complete full pre-registration for patients calling to schedule appointments, including updating guarantor information and verifying insurance eligibility.
• Coordinate patient service scheduling, including ancillary services and procedures.
• Handle incoming calls, follow-up and referral work queues, and ticket scheduling.
• Accurately enter data into the permanent electronic health record while speaking with patients.
• Work as part of a care team with support and clinical staff to provide optimal customer service and clinical outcomes.
• Schedule follow-up appointments according to physician orders and provide patients with cost estimates and itineraries for upcoming appointments.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed