Patient Scheduler I

Essentia Health • Duluth, MN

4d • $19 - $28

About The Position

This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. The Patient Scheduler answers incoming calls, completes follow-up and referral work queues, and performs ticket scheduling. The role communicates with patient care teams as necessary to support efficient, appropriate care. Responsibilities also include patient checkout, scheduling follow-up appointments according to physician orders, and providing patients with cost estimates and itineraries for upcoming appointments.

Level I Patient Schedulers are expected to be proficient in scheduling multiple service lines within the same market and one service line across Essentia Health. They are cross-trained to provide coverage as needed.

Nice To Haves

• Previous patient access representative or scheduling experience.

Responsibilities

• Identify, register, and schedule patients; provide after-visit summaries with estimates; complete patient checkout and appointment, procedure, and lab scheduling; and obtain required patient signatures and documents.
• Fully pre-register patients calling to schedule appointments, including updating guarantor information and verifying insurance eligibility.
• Coordinate patient services, including ancillary and procedure scheduling.
• Handle incoming calls, follow-up and referral work queues, and ticket scheduling.
• Accurately enter data into the permanent electronic health record while speaking with patients.
• Work with support staff and clinical staff as part of a care team to provide optimal customer service and clinical outcomes.
• Schedule follow-up appointments according to physician orders and provide patients with cost estimates and itineraries for upcoming appointments.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed