Patient Safety, Clinical Risk Management Coordinator

Community Memorial Healthcare•San Buenaventura (Ventura), CA

2d•$61 - $87

About The Position

The Patient Safety, Clinical Risk Management Coordinator coordinates patient safety and clinical risk management activities and serves as a liaison between patients and Community Memorial Healthcare. The Coordinator acts as a patient advocate, providing a channel for patients, representatives, families, visitors, staff, and medical staff to seek resolution of care-related concerns and support high-quality, safe care. The role collaborates with clinical and non-clinical staff, Risk Management, Patient Safety, and leadership across the continuum of care to address concerns, identify improvement opportunities, and implement solutions. The Coordinator evaluates patient satisfaction with clinical care; investigates, resolves, and documents patient concerns and complaints; reviews relevant records and policies; consults stakeholders; and ensures timely follow-up. The role maintains complaint and compliment data to support analysis and trend identification, supports compliance with CMS Conditions of Participation regarding patients’ rights, and serves as a resource on patient-related concerns. It also assists the Director of Patient Safety/Risk Management with legal and complex clinical matters, including responses to information requests, legal files and invoices, claim requests, patient property losses, legal research, and ethical concerns. Community Memorial Healthcare is a community-owned, not-for-profit health system established in 2005 through the merger of Community Memorial Hospital in Ventura and Ojai Valley Community Hospital. It includes those hospitals and a network of primary and specialty care health centers serving communities across west Ventura County.

Requirements

Associate Degree in Nursing (ADN).
Current California Registered Nurse (RN) license.
Five years of acute care clinical experience.
Proficiency in Microsoft Office applications.
Strong, broad-based clinical knowledge and understanding of evidence-based practices.
Knowledge of care delivery documentation and related medical record systems.
Ability to work independently in a time-sensitive environment.
Ability to greet and interact effectively with physicians, patients, and hospital staff.

Nice To Haves

Bachelor’s degree.
Experience with patient safety practices and clinical quality improvement methodologies.

Responsibilities

Participates in evaluating patient satisfaction with the clinical care experience.
Investigates, resolves, and documents reported patient concerns and complaints to improve patient experience, clinical outcomes, and care processes.
Conducts comprehensive complaint reviews, including investigating care-related issues, reviewing medical records and policies, consulting appropriate leadership, staff, and medical staff, and ensuring timely stakeholder follow-up.
Promotes efficient departmental workflow through early identification, prompt notification, and timely resolution of patient complaints.
Communicates information about patient care, concerns, inquiries, and compliments to appropriate departments and services to support recommendations for procedural and policy changes.
Refers cases for medical staff peer review when appropriate.
Maintains the patient complaint and compliment data management program to support analysis and trend identification.
Demonstrates compliance with CMS Conditions of Participation regarding patients’ rights.
Assists in referring patients to appropriate services and resources.
Serves as a resource to staff and leadership regarding patient-related concerns and patients’ rights.
Treats patients, representatives, family members, visitors, and hospital personnel with respect for their dignity, well-being, and safety, consistent with the organization’s mission and values.
Represents Community Memorial Healthcare positively through compassionate and caring interactions with patients, families, visitors, staff, and other stakeholders.
Assists the Director of Patient Safety/Risk Management with responses to interrogatories and requests for production of medical records and policies, and coordinates staff interviews.
Assists in managing legal files, processing and analyzing legal invoices, handling claim requests, and investigating and reconciling patient property losses.
Assists with investigating complex clinical patient issues, conducting legal research, and addressing ethical concerns as requested by the Director.
Performs other duties as assigned.