Patient Safety, Clinical Risk Management Coordinator

Ventura•Ventura, CA

About The Position

The Patient Safety, Clinical Risk Management Coordinator coordinates patient safety and clinical risk management activities and serves as a liaison between patients and Community Memorial Healthcare. The Coordinator acts as a patient advocate and provides a channel for patients, representatives, families, visitors, staff, and medical staff to seek resolution of care-related concerns and support the delivery of high-quality, safe care. The position collaborates with clinical and non-clinical staff, Risk Management, Patient Safety, and leadership across the continuum of care to address concerns, identify improvement opportunities, and implement solutions. The Coordinator investigates, resolves, and documents complaints and concerns through comprehensive review, including medical records and policies, consultation with relevant stakeholders, and timely follow-up. The role also supports patient-safety and risk-management operations, complaint-data analysis, patients’ rights compliance, legal-file and claim-related work, and referrals to appropriate services. The position requires broad clinical knowledge, familiarity with evidence-based practices and medical record systems, and the ability to work independently in a time-sensitive environment.

Requirements

Associate Degree in Nursing (ADN).
Current California Registered Nurse (RN) license.
Five years of acute care clinical experience.
Proficiency in Microsoft Office applications.
Strong, broad-based clinical knowledge and understanding of evidence-based practices.
Knowledge of care delivery documentation and related medical record systems.
Ability to work independently in a time-sensitive environment.
Ability to greet and interact effectively with physicians, patients, and hospital staff.

Nice To Haves

Bachelor’s degree.
Experience with patient safety practices and clinical quality improvement methodologies.

Responsibilities

Participate in evaluating patient satisfaction with the clinical care experience.
Investigate, resolve, and document reported patient concerns and complaints to improve patient experience, clinical outcomes, and care processes.
Conduct comprehensive complaint reviews, including investigating care-related issues, reviewing medical records and policies, consulting with appropriate leadership, staff, and medical staff, and ensuring timely stakeholder follow-up.
Support efficient departmental workflow through early identification, prompt notification, and timely resolution of patient complaints.
Communicate information about patient care, concerns, inquiries, and compliments to appropriate departments and services to facilitate recommendations for procedural and policy changes.
Refer cases for medical staff peer review when appropriate.
Maintain the patient complaint and compliment data management program to support analysis and trend identification.
Demonstrate compliance with CMS Conditions of Participation regarding patients’ rights.
Assist in referring patients to appropriate services and resources.
Serve as a resource to staff and leadership regarding patient-related concerns and patients’ rights.
Treat patients, representatives, family members, visitors, and hospital personnel with respect for their dignity, well-being, and safety, consistent with the organization’s mission and values.
Represent Community Memorial Healthcare positively through compassionate and caring interactions with patients, families, visitors, staff, and other stakeholders.
Assist the Director of Patient Safety/Risk Management with responses to interrogatories and requests for medical records and policies, and coordinate staff interviews.
Assist with legal files, legal invoice processing and analysis, claim requests, and investigation and reconciliation of patient property losses.
Assist, as requested by the Director, with complex clinical patient issue investigations, legal research, and ethical concerns.
Demonstrate broad-based clinical knowledge and understanding of evidence-based practices and care-delivery documentation and related medical record systems.
Work independently in a time-sensitive environment and interact effectively with physicians, patients, and hospital staff.
Perform other duties as assigned.