Patient/Retail Services Manager
About The Position
The Patient/Retail Services Manager leads a patient ambassador team and helps ensure food quality, service, safety, and sanitation for patients. The role is focused on creating a hospitality-centered, guest-first environment that is effective, productive, and committed to consistently delivering quality service. The manager oversees team leadership and development, patient service standards, nutritional education, and patient satisfaction initiatives, while working with department, facility, and company leaders to meet goals. Salaried managers are expected to work 50 to 55 hours per week.
Requirements
- Experience managing a team and in customer service.
- Computer experience with word processing, spreadsheets, and various software.
- Must be willing to relocate for promotion opportunities.
- Must have or be willing to obtain a valid Serve Safe certification or equivalent.
- Interpersonal skills to interact with individuals of all backgrounds.
- Effective written, spoken, and non-verbal communication skills.
- Service-oriented mentality focused on exceeding expectations.
- Ability to maintain a positive and professional demeanor.
- Self-motivation and ability to effectively prioritize projects and needs.
- Willingness to support others where needed to achieve outcomes.
- Integrity, respect, and discretion in business dealings.
- Attention to detail and ability to manage tasks in a fast-paced environment.
Nice To Haves
- Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian credential.
- Working knowledge of Press Ganey/NRC Picker.
Responsibilities
- Provide leadership that fosters team morale, passion, quality, and respect.
- Lead and manage team member recruiting, training, and development.
- Conduct daily inspections, patient rounding, assessments, coaching, and counseling of team members.
- Educate patients, families, nursing staff, food service staff, and other facility staff on nutritional needs.
- Coordinate and evaluate food service standards to support patient satisfaction and nourishment.
- Address service issues and provide excellent customer service to correct them.
- Implement, manage, and maintain the patient ambassador program.
- Collaborate with department, facility, and company leadership to achieve goals.
- Stay informed about patient satisfaction updates and current trends.
- Participate in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
- Participate in patient experience workshops and projects led by the organization.
Benefits
- Paid time off (vacation and sick).
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee Assistance Program (EAP).
- Career development and ongoing training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
