Patient Representative

Ivy Rehab • Baldwin, NY

22d • Onsite

About The Position

Patient Representatives are the backbone of Ivy Health’s clinics and directly influence the patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and customer service. The role supports clinic operations and patient access, including greeting and checking in patients, scheduling appointments, answering calls, verifying insurance, obtaining authorizations, collecting payments, and processing new patients.

Ivy Health provides physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Its culture emphasizes authenticity, inclusion, growth, community, teamwork, and exceptional care. The company describes opportunities for mentorship, career advice, training, administrative excellence, leadership development, and career advancement.

Requirements

• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong time management and ability to multitask in a fast-paced environment.
• Self-motivation and a drive to exceed patient expectations.
• Adaptability and a positive attitude in response to fluctuating workloads.
• Eagerness to learn and grow.
• Dedication to exceptional patient outcomes and quality of care.

Nice To Haves

• At least 1 year of administrative experience in a healthcare setting is preferred.

Responsibilities

• Greet and check in patients.
• Schedule appointments.
• Answer incoming phone calls.
• Verify insurance coverage and obtain necessary authorization.
• Collect payments.
• Process new patients.
• Help the clinic maintain optimal performance.
• Collaborate with clinicians and colleagues to provide patient care and customer service.

Benefits

• Eligibility for a full benefits package beginning within the first month of employment.
• Generous paid time off plans.
• Paid holidays.
• Bonus incentive opportunities.
• Mentorship, career advice, training programs, and career advancement opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed