Patient Representative

SAMUEL U RODGERS HEALTH CENTER INC•Kansas City, MO

About The Position

The Patient Representative performs general clerical, receptionist, registration, and practice duties at Samuel U. Rodgers Health Center. The role greets and directs patients and visitors to practices and services, handles calls and appointments, and communicates with patients, visitors, and staff. The representative may also provide general interpreting for staff, patients, and patients’ families. The position supports a care environment in which Care Team members feel respected and empowered to contribute to patient care and continuous improvement. It coordinates communication among patients, family members, medical staff, and administrative staff; maintains knowledge of community services and resources; and directs patient inquiries or complaints to appropriate medical staff. Interpreting duties include conveying relevant patient information and responses to questions, distributing required patient information, assessing patients’ and families’ understanding, and assisting with scheduling follow-up visits.

Requirements

High school diploma or equivalent.
Demonstrated skilled business office experience.
Demonstrated success in communication, customer service, or working with the general public, preferably in a medical care facility.
Demonstrated success in managing difficult customer situations.
General computer competence, including basic Microsoft Word skills, and the ability to be trained on patient information and communication software.

Responsibilities

Perform general clerical, receptionist, registration, and practice duties.
Greet and direct patients and visitors to practices and services.
Make telephone calls and appointments and communicate with patients, visitors, and staff.
Schedule visits, tests, and procedures as directed.
Coordinate communication among patients, family members, medical staff, and administrative staff.
Maintain knowledge of community services and resources available to patients.
Investigate and direct patient inquiries or complaints to appropriate medical staff members.
Interpret for incoming patients and their families who require interpreting in SURHC practices.
Relay relevant patient information to staff and relay answers to patients’ and families’ questions.
Distribute required patient information and serve as a primary resource for interpreting patient questions and concerns.
Assess and monitor patients’ and families’ understanding of information conveyed.
Provide interpreting assistance for scheduling follow-up visits.