Patient Representative - Crystal Lake & Barrington - 16-20 hr/week

PediaTrust • Crystal Lake, IL

10d • Onsite

About The Position

The Patient Representative is often the first point of contact for patients, families, and other sources, helping create a welcoming and supportive experience and coordinate smooth, organized visits. The position works under the direct supervision of the Practice Manager and supports patient-facing and administrative workflows at the Crystal Lake and Barrington offices. The schedule is 16 hours per week, includes rotating Saturday mornings and a rotating late shift, and requires the ability to commute to both locations.

Requirements

• High school diploma.
• Ability to multitask.
• Detail-oriented.
• Good communication and customer service skills.
• General computer knowledge.
• Problem-solving skills.
• Ability to work as a team player.
• Two years of customer service experience.
• Ability to commute to both locations.
• Some travel is required.
• Ability to perform the stated physical and environmental duties, including bending, lifting, and walking, with reasonable accommodations as applicable.

Nice To Haves

• Office-based work experience preferred.

Responsibilities

• Answer phones, schedule appointments, and verify patient information.
• Complete patient check-in, check-out, and end-of-day processing.
• Enter charges and collect and post payments.
• Collect patient balances.
• Copy medical records and scan incoming patient records and reports.
• Process medical records requests.
• Demonstrate and support PediaTrust Core Values.
• Perform digital health workflows and initiatives.
• Complete referral authorizations.
• Perform other duties as assigned.

Benefits

• 401(k) with profit sharing.
• Differential pay.
• Referral bonuses.
• Employee Assistance Program (EAP) with free, confidential support.
• Employee recognition program.
• Company events.
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED